Frequently asked questions

The Esso Smiles Digital Card is a new feature on the Esso app that replaces the physical Esso Smiles card. You will no longer need to bring your physical Esso Smiles card when fuelling at an Esso service station.

With the new Digital Card, each Esso Smiles member can find their unique QR code under the “My QR tab” in their Esso app. This will allow you to earn Smiles points or redeem rewards by scanning your QR code over the counter at any Esso service station.

Learn more about the Esso Smiles Digital Card here.

If you do not already have the Esso app, download the app and follow the prompts for registration. Through the registration process, you will be able to link your existing physical Esso Smiles card to your Digital Card.

You will no longer need to request for a physical Esso Smiles card at Esso service stations. Simply download the Esso app and follow the prompts for registration.

Download the Esso appx select ‘login/register’ and follow the steps for registration. Do note to input the same personal information that is registered to your existing Smiles card.

For new Esso Smiles Private Hire members, kindly approach our cashiers at any Esso service station to register for the Esso Smiles Private Hire Digital Card. You will be required to present a valid PHV licence for verification purposes. Upon verifying, the cashier will provide you with a QR code that you can scan with your camera app. This will route you to the registration page for private hire drivers.

Download the Esso app and select ‘login/register’ to follow the steps for registration. Do note to input the same personal information that is registered to your existing Smiles card.

For new Esso Smiles Taxi or Bus members, kindly approach your company to obtain and register a physical Esso Smiles Taxi or Bus card. Upon successful registration, download the Esso app, select ‘login/register’ and follow the steps for registration. Do note to input the same personal information that is registered to your existing Smiles card.

After loading your Esso app, click on your profile on the top left corner. From there, select ‘Switch account’ and click on ‘Add account’. You may also switch accounts by clicking on the respective profiles listed.

Yes, removing your account from the Esso app does not mean that your account and its data is permanently deleted. If you would like to add an account, please click on your profile on the top left corner of the Esso app. From there, select ‘Switch account’ and click on ‘Add account’.

The ALT-ID allows you to identify yourself as an Esso Smiles member and collect points by providing your registered mobile number. When making payment for your fuel purchase at an Esso service station without your physical or Digital Card, you may provide the mobile number registered as your ALT-ID instead. The discount tagged to the Smiles account that’s registered with your ALT-ID will apply.

When registering for your Esso Smiles Digital Card, you will be prompted to enable your ALT-ID at the end of the registration process. Otherwise, you may manually click on your profile on the top left corner of the Esso app and select ‘Account information’, and “Personal Information’. When registering for your Esso Smiles Digital Card, you will be prompted to enable your ALT-ID at the end of the registration process. Otherwise, you may manually click on your profile on the top left corner of the Esso app and select ‘Account information’, and “Personal Information’.

When you purchase fuel at any Esso service station in Singapore you earn Esso Smiles points. When you have accumulated enough points, they can be redeemed instantly at Esso service stations for petrol, mart items, lubricant services or car wash services. Esso Smiles points can also be converted to selected partner’s loyalty points or used to redeem a variety of lifestyle rewards via the Esso app.

Every litre of Synergy™ fuel you pump at Esso service station earns you 1 Esso Smiles point. Remember to use your Esso Smiles card / DBS Esso Card / credit card linked to an Esso Smiles account (“Smiles-linked credit card”) every time you make a purchase to earn your Esso Smiles points.

No, you need to use your Esso Smiles card, DBS Esso Card or Smiles-linked credit card when making payment to earn Smiles points and enjoy any/all applicable discounts.

Qualifying purchases refers to purchases of Synergy™ fuel available at Esso service stations.

Use your Esso Smiles card when you purchase fuel at any Esso service station in Singapore and earn points instantly on every litre of petrol purchased, no minimum spend is required.

Simply present your unique QR code under ‘My QR’ in the Esso app and inform the cashier that you would like to redeem your points for petrol or mart items. The required Esso Smiles points will be deducted from your account and the new balance displayed on your receipt. You may also check your Esso Smiles points balance by logging on to your account on the Esso app.

Kindly note that your Esso Smiles card must be registered before you can redeem your points. All mandatory details must be provided to activate the card.

Simply present your Esso Smiles card and inform the cashier that you would like to redeem your points for petrol or mart items. The required Esso Smiles points will be deducted from your account and the new balance displayed on your receipt. You may also check your Esso Smiles points balance by logging on to your account on the Esso app.

Kindly note that your Esso Smiles card must be registered before you can redeem your points. All mandatory details must be provided to activate the card.

You may generate your QR code by clicking on ‘My QR’ on the Esso app homepage. Under ‘Available Reward – Please select’, select the reward that you would like to redeem and confirm your choice by clicking on ‘Select coupon’. This will automatically generate your QR code for the cashier to scan.

You may only redeem multiple vouchers of the same denomination. For example, you may use two (2) $5 off $70 min. spend Synergy™ fuels vouchers for a single transaction, but you may not combine one (1) $1 off $10 min. spend and one (1) $5 off $70 min. spend Synergy™ fuels voucher for a single transaction.

You may not combine the instant fuel redemption with a Synergy™ fuels voucher, but you may use multiple instant fuel redemptions at the same time. For example, with sufficient Smiles points, you may choose to redeem one (1) $10 instant fuel and one (1) $30 instant fuel redemption. These rewards may be stacked in a single transaction.

Besides instant redemptions for petrol or mart items at our Esso service stations, you can also redeem rewards from our partner stores via the Esso app. If you do not have the Esso app, you can download it now on the Apple App Store at https://apple.co/2TdWiX3 or Google Play at http://bit.ly/2IxrZqc. For a full list of available rewards, visit www.EssoSmiles.com.sg/about-smiles.

You can view your Esso Smiles points balance at any time via the Esso app. Your points balance is also printed on your petrol receipt. Alternatively, you can call the Esso Smiles Customer Service Hotline at 1800-300-8888 (normal operating hours are from 9am to 6pm, Mondays to Fridays, closed on weekends and public holidays) to check.

Esso Smiles points in your Esso Smiles Driver Rewards account will not expire as long as you make at least one qualifying purchase with your Esso Smiles card or earn Esso Smiles points within 12 months from the date the last Esso Smiles point was awarded and credited into your Esso Smiles Driver Rewards account.

Your credit card may expire but the Esso Smiles points accumulated under your credit card will still be valid if you had made at least one qualifying purchase or earned Esso Smiles points within 12 months from the date the last Esso Smiles points were awarded and credited into your Esso Smiles account linked to your expired credit card. If there are changes to your credit card particulars, please update your details by logging on to your account via the Esso app.

Please keep your receipt, and fill out the Esso Smiles Customer Request Form which is located on www.EssoSmiles.com.sg.

Yes, you may do a one-time conversion of your Esso Smiles points to Asia Miles or KrisFlyer miles as long as you are a member of these programmes. You may also check with our Esso Smiles Customer Service Hotline or online at www.EssoSmiles.com.sg/smiles-rewards/convert-your-points for more information on our automatic conversion services for conversion of Esso Smiles points to Asia Miles or KrisFlyer miles.

If a particular reward has been removed, it is no longer available for redemption. Based on customer feedback, we continually review the list of rewards featured. Some of the rewards removed may also be items that are no longer offered by the retailer and we've hence replaced them with other rewards.

You may use the $3 Instant Mart Redemption to pay for your in-store purchases at any Esso service station. With effect from 1 June 2022, the minimum redemption is $3 using 180 Esso Smiles points. Every subsequent $1 may be redeemed at 36 Esso Smiles points, and you may pay for the balance with cash. No physical voucher will be issued for the $5 Instant Mart Redemption.

You may choose to link your credit card(s) to your Esso Smiles account and you will need only one card to pay and earn Esso Smiles points. Simply log on to your account on the Esso app, select ‘Account information’, followed by ‘+Add’. Alternatively, you can apply for the DBS Esso Card, which automatically enrols you in the Smiles Driver Rewards programme.

Once you have registered your linked credit card online, your personal information update will be maintained as per the particulars you have registered with. Any other future personal information update done with the bank on your linked credit card, will not be reflected in your Esso Smiles account. If there are changes in your linked credit card particulars, please update your Esso Smiles account details by logging on to your account on the Esso app.

If you lose your Esso Smiles card or if it is damaged or defective, please report it to the Esso Smiles Customer Service Hotline at 1800-300-8888 (normal operating hours are from 9am to 6pm, Mondays to Fridays, closed on weekends and public holidays). Upon receiving your report, we will immediately block the card from use. You may get a new Esso Smiles card at any Esso service station to replace a lost or damaged Esso Smiles card, please complete Esso Smiles Customer Request Form at EssoSmiles to transfer the Esso Smiles points in your lost/damaged Esso Smiles card to your new Esso Smiles card.

Simply log on to your account on the Esso app to update your details. Changes will be reflected immediately.

Yes, for further assistance with merging your accounts, please complete the form at Esso Smiles Merge Smiles Card or contact the Esso Smiles Customer Service Hotline at 1800-300-8888 (normal operating hours are from 9am-6pm, Mondays to Fridays, closed on weekends and public holidays).