Terms and Conditions

In these terms and conditions, references to "Company" shall mean Aster Mobility Solutions 1 Pte. Ltd. ("AMS1").

1. The Esso Smiles Driver Rewards™ ("Programme") is proprietary to Company where acceptance of any person(s) to the Programme shall be subject to the approval of Company and once accepted by Company, participation by any such person ("Cardmember") in the Programme shall be subject to the following terms and conditions which may be amended from time to time by Company without prior notice to Cardmember. The Programme is open only to Singapore residents and shall only be valid within Singapore ("Territory") at Esso branded service stations ("Service Stations") situated within such Territory.
2. The Programme and any terms and conditions, as amended from time to time, shall be governed by the laws of the Territory and both Cardmember and Company agree to submit to the exclusive jurisdiction of the courts of the Territory.
3. Any person desiring to obtain a physical Esso Smiles card ("Physical Card") must complete and submit an application in the form and manner prescribed by Company and shall be issued with a Physical Card, without charge, the use of which shall at all times be subject to the Programme's terms and conditions, as amended from time to time. Applicants for the Physical Card must be aged 18 years or over.
4. Any person desiring to obtain a digital Esso Smiles card ("Digital Card") must download the Esso app and register for the Digital Card by submitting an application in the form and manner prescribed by Company. The applicant shall, without charge, be issued the Digital Card upon successful registration, the use of which shall at all times be subject to the Programme's terms and conditions, as amended from time to time. Applicants for the Digital Card must be aged 18 years or over.
5. The Physical Card and the Digital Card (each of which is referred to as a "Card") are not credit cards or charge cards and are non-transferable. The use of the Card is solely restricted to the person to whom the Card is issued and for use with the Programme only. The Card cannot be used for making purchases at the Service Stations or the convenience stores located therein and payment for all such purchases are to be made by cash or such other modes of payment which Company may allow at its absolute discretion at the cashier of the Service Stations.
6. The Cardmember warrants and represents that the details and particulars contained in the application form referred to in Clause 3 and 4 above shall be true. Upon receipt of the Card, the Cardmember may commence using the Card for qualifying purchases for the purposes of accumulating points under the Programme, subject to the Programme's terms and conditions, as amended from time to time.
7. The Cardmember must notify Company promptly in writing of any changes to his/her details and/or particulars submitted to Company or stated in his/her application form. Company shall not be liable for any claims, demands, liabilities or actions arising out of or in connection with the Programme or the use of the Card where such claims, demands, liabilities or actions would not have arisen but for the Cardmember's failure to notify Company of such changes.
8. The Physical Card shall at all times remain the property of Company and must be surrendered to Company immediately upon request. Company may, at its absolute discretion, suspend or terminate the membership or Programme or the use of the Physical Card at any time without notice or reason without any liability whatsoever. Cardmembers shall not be entitled to any compensation for such suspension or termination.
9. Lost, damaged or defective Physical Cards must be reported immediately to the Esso Smiles Customer Service Hotline at 1800-300-8888. If a Physical Card is lost, Company may at its absolute discretion issue a replacement Physical Card at a fee and any delivery charges incurred shall be charged to the Cardmember. Where a Physical Card is damaged or is defective, a replacement Physical Card will be issued, at Company's absolute discretion, to the Cardmember. Upon notification of loss, damage or defect, any points resident in the lost, damaged or defective Physical Card may, at Company's absolute discretion, be credited to the replacement Physical Card. Company shall not be held liable for the loss of any points due to Physical Card's loss, damage or defect. Any fees and/or charges payable by the Cardmember in accordance with this Clause or with any other provisions herein may, at Company's absolute discretion, be paid by way of deduction of such points as are representative of the said fees and/or charges, as determined by Company from time to time, from the points accumulated by the Cardmember.
10. The Digital Card shall at all times remain the property of Company and the Cardmember is given a non-exclusive, non-transferable, limited right to use the Digital Card. Company may, at its absolute discretion, suspend or terminate the membership or Programme or the use of the Digital Card at any time without notice or reason without any liability whatsoever. Cardmembers shall not be entitled to any compensation for such suspension or termination.
11. A Cardmember may at any time terminate his/her membership by informing the Esso Smiles Customer Service Hotline at 1800-300-8888. In such an event, Company shall not be responsible or liable for any unredeemed points, which shall be automatically forfeited upon such termination by Cardmember without notice to the Cardmember.
12. Use of the Card by the Cardmember shall constitute acceptance of the Programme's terms and conditions, as amended from time to time.
13. Every member is entitled to apply for one Physical Card and Digital Card per card category. The card categories currently include but are not limited to the: (a) Esso Smiles Classic Card, (b) Esso Smiles linked Credit Card, (c) Esso Smiles Private Hire Card, (d) Esso Smiles Taxi Card, (e) Esso Smiles Bus Card, and (f) Esso Smiles Partner Card (Esso Smiles Last Mile Card, Esso Smiles foodpanda Card, Esso Smiles GrabFood and Esso Smiles McDelivery Card). Company reserves the right at its absolute discretion to discontinue any additional Cards within the same card category.

Accumulation of Esso Smiles Points

14. Only Digital Cards and registered Physical Cards are eligible to earn and redeem Esso Smiles points. A Physical Card is considered registered when a Cardmember has created a digital account on the Esso app and linked the Physical Card to a Digital Card. Physical Cards that are not linked in this manner shall not be eligible to earn or redeem Esso Smiles points. Points shall be awarded to a Cardmember having possession of a Registered Physical Card or Digital Card and providing it to the cashier of the participating Service Stations for the purchases of such items as Company shall designate from time to time in its absolute discretion ("Qualifying Purchases"). The Card must be provided to the cashier before completing the transaction, failing which, points will not be credited. Any purchase other than a Qualifying Purchase shall not be awarded any points.
15. Points shall be awarded to a Cardmember having possession of a valid Card or Alternative Loyalty Identifier ("ALT-ID") and providing it to the cashier of the participating Service Stations for the purchases of such items as Company shall designate from time to time in its absolute discretion ("Qualifying Purchases"). The ALT-ID is an alternative identifier that allows you to verify your membership with the registered mobile number at the cashier within Esso service stations, to accumulate Smiles points and enjoy discounts. The Card or ALT-ID must be provided to the cashier before completing the transaction, failing which, points will not be credited. Any purchase other than a Qualifying Purchase shall not be awarded any points.
16. Company may issue bonus Esso Smiles points from time to time to Cardmembers based on certain pre-determined purchase criteria. Bonus Esso Smiles points shall be credited automatically into the qualifying Cards in the following calendar month.
17. Company reserves the right to determine, vary or change from time to time the type or quantum of Qualifying Purchases and the corresponding number of points or bonus Esso Smiles points to be awarded without prior notice or assigning any reasons whatsoever. Company also reserves the right to impose restrictions, from time to time, in respect of the frequency and/or quantum, on the use of the Card and/or the number of points that can be accumulated on such Card in a single calendar day, week or month or such periods as Company deems fit, notwithstanding the type or quantum of the Qualifying Purchases made.
18. In the case where valid Qualifying Purchases were made but were not recorded for any reason other than due to the Cardmember's failure to present his/her Card to the cashier when making payment for the Qualifying Purchases, the Cardmember shall be required to provide proof of purchase including receipts for crediting points for such valid Qualifying Purchases. Company reserves the right to accept or reject such proof at its absolute discretion.
19. Once the Card is credited with the points corresponding to the Qualifying Purchases, a transaction receipt prepared by the cashier at the Service Station shall be issued to the Cardmember. Such transaction receipt shall serve as conclusive proof of the Qualifying Purchases made and the points accumulated thereon. The receipt shall contain details of the Qualifying Purchases and Cardmember's points account and summary. No monthly statement will be sent to the Cardmember.
20. The points awarded and credited to the Card cannot be transferred, assigned to another Card or any other card issued by or on behalf of Company or combined or aggregated with the points of such Card or card or otherwise dealt with except in accordance with the Programme's terms and conditions, as amended from time to time. Points have no cash or monetary value.
21. Points accumulated in the Card shall expire in the event the Cardmember does not make any Qualifying Purchase or earn any points within 12 months from the date the last points were awarded. In such event, the Card shall be cancelled and accumulated points shall be automatically forfeited at the absolute discretion of Company and without notice to the Cardmember.
22. Transfers of Esso Smiles points across different card categories (including but not limited to the card categories at Clause 13 above) are not allowed.

Redemption

23. A Cardmember who has accumulated sufficient points in his/her Card and is eligible, subject to meeting any conditions that Company may impose, may redeem the same for such items ("Rewards") as Company may designate from time to time at its absolute discretion, under the Rewards redemption page on the Esso Smiles website or the Rewards redemption page on the Esso app or such other mediums as Company may designate from time to time ("Rewards Page"). The redemption of any such Rewards shall be subject to the applicable terms and conditions including as may be set out in the Rewards Page.
24. The Cardmember may refer to the Rewards Page for items available for redemption, which shall be for the purpose of information only and shall not be construed as constituting any representation or warranty as to their availability. The Rewards listed in the Rewards Page may not be exhaustive and representative of all available Rewards at all times and Company shall have the absolute discretion to add, remove, amend and/or otherwise revise the Rewards. Further, Company makes no representation or warranty with respect to any products and/or services featured in the Rewards Page. Without prejudice to the generality of the foregoing, Company makes no warranty with respect to the quality of the Rewards or their suitability for any purpose. Where the Rewards are covered under any third party's (including but not limited to any manufacturer, supplier and/or vendor) warranty, any disputes or claims shall be forwarded directly to the third party concerned.
25. Company does not accept any liability whatsoever with respect to Rewards supplied or in connection with any refusal by supplier of Rewards to accept certificates/vouchers issued for the purpose of redeeming such Rewards. Any dispute arising from or in connection with such certificates/vouchers shall be solely between the Cardmember and such suppliers.
26. Issuance of Rewards in the form of dining or hotel/resort vouchers does not constitute a reservation with the service establishment. The Cardmember is responsible for making all reservations and notifying the participating service establishment of the said vouchers that they intend to use.
27. Rewards in the form of certificates/vouchers are valid for use subject to the expiry date specified on the said certificates/vouchers. All unused certificates/vouchers shall after the expiry date be deemed null and void and shall not be replaced by Company. The use of the certificates/vouchers are subject to the terms and conditions contained therein and are valid for use only at such participating establishments as are stated thereon.
28. Certificates/vouchers of specified value cannot be exchanged for cash, whether in whole or in part. Where the value of goods and/or services which the Cardmember wishes to redeem with such certificates/vouchers exceeds the specified value of such certificates/vouchers, the Cardmember shall pay the difference to the participating establishment concerned.
29. Upon redemption of Rewards, the Cardmember's points recorded in his/her account will be debited by the corresponding number of points in accordance with the Rewards Page where the points accumulated earliest shall be debited first.
30. All applications for redemption of Rewards shall be made to Company on or before the relevant points' expiry date. Any accumulated points, which are not redeemed by the corresponding expiry date shall automatically expire from the Cardmember's account.
31. Company reserves the right at its absolute discretion, to convert any accumulated points which are not redeemed, to fuel voucher/s as listed in the Rewards Page subject to the terms and conditions therein.
32. All Rewards are subject to availability and Company has the right to substitute the requested Rewards with other items of similar value in the event the requested Reward is out of stock or unavailable for any reason.
33. Rewards in the Rewards Page are subject to availability and on a first-come-first-served basis. For Rewards that are to be redeemed from any third party (including any supplier or vendor of Rewards as shall be appointed by Company from time to time), the Cardmember shall present his/her Card for Rewards redemption and shall comply with any terms and conditions imposed by such third party. Rewards, once redeemed, cannot be revoked, exchanged, returned, refunded or used in conjunction with other discount coupons or promotions. In any and all circumstances, any deduction of points from the Cardmember's account shall not be reversed.
34. The Cardmember shall be responsible for the examination of any Rewards immediately upon receipt for any defects or damage, whether in its packaging or otherwise, and to verify the contents of the Rewards. Where the Rewards or its packaging are found to be damaged or defective or that the contents therein are incomplete, the Rewards should be returned, on the spot, to the cashier at the Service Stations or the supplier or the person delivering the Rewards on behalf of the supplier for its return to the supplier. Where it is not possible to check the Rewards immediately, any complaint of defect and/or damage must be lodged within seven (7) days of receiving the Rewards with the cashier at the Service Station where redemption is made or the supplier concerned (as the case may be).
35. Company reserves the right to reject any request for the replacement of faulty or damaged Rewards should the Cardmember fail to comply with Clause 32 above.
36. Notwithstanding any provision to the contrary, Company reserves the right not to provide any replacement Rewards if in Company's sole opinion the Reward is found to be damaged or rendered faulty due to the negligence or deliberate acts of the Cardmember.
37. To the furthest extent permitted by law, Company or its agents or representatives shall not be held liable for any death or injury or loss or damage of any nature (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) howsoever arising from the redemption, supply or use of the Rewards or from the loss, theft or destruction of the Rewards. All such claims shall be directed or forwarded to the third parties concerned with the supply of the Rewards.
38. Company reserves the right to deduct accumulated Points from the Cardmember's account, refuse the Cardmember's application for redemption of any Rewards, or recall any redeemed Rewards for any reason in its sole discretion and determination including but not limited to the following circumstances:
    1. if any Points in the Cardmember's account are suspected to have been fraudulently recorded or obtained;
    2. if any Points in the Cardmember's account were erroneously awarded due to system glitches or any other reasons;
    3. if any Points in the Cardmember's account were awarded pursuant to a transaction, which has been cancelled, voided, refunded or reversed; and/or
    4. if any Points in the Cardmember's account were awarded pursuant to purchases of inventory and stocks by a Cardmember who is appointed to operate, manage or work at a Service Station.
39. Company has the absolute discretion to determine and change from time to time:
    1. the Rewards which may be redeemed using Points awarded under this Programme, whether featured in the Rewards Page or in any other documents; and
    2. the amount of Points required for redemption of any of the Rewards, without prior notice and assigning any reasons whatsoever.

Cardmember discount

40. Company may, from time to time, extend to the Cardmember discounts ("Discount") for his/her Qualifying Purchases upon presentation by the Cardmember of a valid Card to the cashier of the participating Service Stations. The Card must be presented to the cashier before payment of the Qualifying Purchases, failing which, no discount will be extended.
41. Company has the right to determine, vary or change, or remove from time to time, the type or quantum of Qualifying Purchases eligible for the Discount, and the Discount rate, without prior notice and assigning any reasons whatsoever. Company also reserves the right to impose restrictions, from time to time, in respect of the frequency and/or quantum, on the use of the Card and/or the maximum purchase amount eligible for the Discount that can be accumulated on such Card in a single calendar day, week or month or such periods as Company deems fit, notwithstanding the type or quantum of the Qualifying Purchases made.

General Variation

42. The Cardmember hereby agrees that Company may, from time to time, without giving prior notice to the Cardmember, vary, add or amend the terms and conditions for the Programme set out herein. In the event the Cardmember fails or neglects to terminate his/her membership hereunder by informing the Esso Smiles Customer Service Hotline within seven (7) working days from the date of such variation, addition or amendment, the Cardmember shall be deemed to have accepted the variation, addition and/or amendments of the Programme's terms and conditions.

Participating Companies

43. Company reserves the right to, at its absolute discretion, invite or allow any other companies to participate in the Programme and in such event to modify the Programme and any of the terms and conditions provided herein or other agreements or documents relating to the Programme, including the terms and conditions for redemption of Rewards.

Disclosure of Information

44. Company may collect, use and disclose the Cardmember's personal data in the manner and for the purposes set out in the prevailing General Notification on Personal Data Collection, Use & Disclosure for Esso Smiles Members, and the prevailing Specific Notification on Personal Data Collection, Use & Disclosure for Conversion Services (if the Cardmember also signs up for any conversion services under the Programme), both of which shall be deemed incorporated into these terms and conditions.
45. If the Cardmember signs up for any other specific services related to the Programme, Company may collect, use and disclose the Cardmember's personal data in the manner and for the purposes set out in any other specific notification issued in connection with such services, and such notification shall be deemed incorporated into these terms and conditions upon its issuance.
46. The notifications mentioned in Clauses 44 and 45 above will be made available on www.aster.com.sg/esso-smiles and the Esso App.
47. The Cardmember's participation in this Programme is conditional upon his/her acceptance of Company's collection, use and disclosure of his/her personal data in accordance with this Clause. By submitting an application for enrollment in the Programme and/or using the Card, the Cardmember shall consent, and shall be deemed to have consented, to Company's collection, use and disclosure of his/her personal data in accordance with these Clauses.

Security of Card

48. The Cardmember shall take all necessary precautions and security measures to ensure the proper and valid use of the Card and to prevent the loss, damage, fraudulent use, abuse and/or otherwise misuse of the Card.

Exclusion of Liability

49. The Cardmember assumes all risk and liability for loss, damage, or injury to the person or property of the Cardmember or others arising out of the Cardmember's participation in the Programme and/or use or possession of the Card. To the furthest extent permitted by law, Company shall not be liable for any loss or damage (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) including but not limited to personal injury, death or loss of or damage to property suffered by the Cardmember arising out of and in connection with the Cardmember's participation in the Programme and/or use or possession of the Card unless such loss or damage is caused directly by any wilful misconduct of Company.
50. Company shall not be liable for any loss of accumulated points or loss or damage (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) suffered as a result of any defect or error in any hardware or software or inability to retrieve any information or data from any systems used in relation to this Programme (whether for the recording of points accumulated or otherwise).
51. Company shall not be liable for any loss or damage (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) caused to the Cardmember arising from any act or omission of the operator of any Service Station and/or Company's appointed agents, third party contractors and service providers, vendors, manufacturers or suppliers including without limitation, any refusal to honour or accept the Card or any statement or other communication made in connection herewith or any defective or deficient goods or services supplied. Any dispute or claim the Cardmember may have with or against the operator of a Service Station and/or Company's appointed agents, third party contractors and service providers, vendors, manufacturers or suppliers shall not affect the obligations of the Cardmember under these terms and conditions, as amended from time to time.
52. All representations and warranties, whether express or implied and whether arising under any legislation or otherwise, as to the condition, suitability, quality, fitness or safety of any goods and/or services supplied in relation to the Card are expressly excluded to the furthest extent permitted by law.
53. Without prejudice to any other terms and conditions set out herein, any liability Company may have to Cardmembers arising out of the use of the Card or the redemption of Rewards which cannot be excluded or which is not already provided herein is hereby limited, where permitted, to the reinstatement of such points or cost of such Rewards as Company shall at its absolute discretion determine.
54. Company shall not be liable howsoever for any errors, delays, defaults, loss or damage, which may be directly or indirectly resulting from causes outside the reasonable control of Company, including, but not limited to, technical breakdowns, failures or errors, industry disputes, wars, acts of God or the public enemy, floods, fires, hostilities, labour disturbances, strikes, riots, insurrections, civil commotions, epidemics, and storms.
55. Company shall not be liable for any loss or damage (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) suffered by the Cardmember due to the following reasons:
    1. any delay or failure in replacing or reporting issues in relation to the Card;
    2. any loss, theft or damage to any Rewards in the course of delivery or post;
    3. any failure by the Rewards supplier to abide by the terms and conditions on which it has agreed to provide the Rewards;
    4. any statement, communication or implication arising from any revocation, suspension or restriction of the use of the Card; and
    5. any failure or omission to notify the Cardmember of any changes in the terms and conditions of the Programme, Rewards Page, participating companies, Qualifying Purchases and points awarded for Qualifying Purchases.

Dispute

56. Any claims or disputes relating to the Programme or the use of the Card shall be referred directly to Company for decision, whose decision shall be final and binding on the Cardmember and Company's records of all matters relating to the Programme shall be conclusive and binding on the Cardmember.

Termination

57. Each unique mobile phone number may register for up to 5 Esso Smiles accounts. Company reserves the right, at its sole discretion, to change, modify, block or delete any additional Esso Smiles accounts at any time and without any further notice.
58. Company may terminate the Cardmember's participation in this Programme or suspend the use of the Card at any time without prior notice and without assigning any reasons whatsoever. In the event the Cardmember's participation in this Programme is terminated by Company, the Points remaining in the Cardmember's account may be nullified and invalidated at Company's absolute discretion and Company shall have no obligation or liability in respect of such Points, by way of compensation or otherwise, to the Cardmember and the Cardmember shall have no claim whatsoever against Company.
59. Company reserves the right to withdraw or terminate the Programme at any time without assigning any reasons whatsoever. Upon notification of the Programme withdrawal or termination, the Cardmember shall have one month from the date of the notification or such other period as Company may state in such notification, to use accumulated Points for redemption of available Rewards. Upon expiry of the aforesaid period, the Points remaining in the Cardmember's account shall be nullified and invalidated automatically and Company shall have no obligation or liability in respect of such Points, by way of compensation or otherwise, to the Cardmember and the Cardmember shall have no claim whatsoever against Company.

Miscellaneous

60. A notice shall be deemed to be given by Company to a Cardmember if it is posted to the latest address of the Cardmember appearing in the Cardmember's records or the application form submitted by the Cardmember or by way of a notice displayed at Service Stations or on the Esso app.
61. Notwithstanding anything in these terms and conditions, Company's rights and entitlement under the Programme's terms and conditions (as amended from time to time) shall continue to remain in full force and effect and shall survive any cancellation, revocation, termination or suspension of the Programme, the use of the Card or the Cardmember's participation in the Programme.
62. In the event any term or condition of the Programme is found to be invalid or unenforceable, whether by law or regulations or otherwise, such invalid or unenforceable provision shall be severed from the Programme's terms and conditions and the invalidity or unenforceability of such provision shall not affect the validity or enforceability of the other terms or provisions of the Programme which shall remain in full force and effect.
63. The terms and conditions herein stated shall be in addition to and not in derogation of any specific agreement or arrangement with regard to the Programme now or hereafter, and from time to time, subsisting between Company and the Cardmember or any terms and conditions that may be specified in any written communication notified by Company to the Cardmember from time to time.
64. Any abuse, misuse or fraud with respect to points under the Programme or redemption of Rewards will result in the cancellation of the Cardmember's participation in the Programme, cancellation of the Card and revocation of points or return of redeemed Rewards (or its reasonable compensation thereto).
65. Company shall have the right to freely assign, at any time, to any affiliate or third party, these terms and conditions, the Programme, the ownership of the Cards and/or the Cardmember's account in respect of the Programme and/or any of its rights, obligations or liabilities hereunder, without the consent of the Cardmember.

Cards in The Esso Smiles Family

66. The Programme's terms and conditions apply to all other cards affiliated to this Programme, unless otherwise stated.

Updated as of July 2026

In these terms and conditions, references to "Company" shall mean Aster Mobility Solutions 1 Pte. Ltd. ("AMS1").

1. Only drivers holding a valid Private Hire Car Driver's Vocational License ("PDVL") issued by the Land Transport Authority are eligible for the Esso Smiles Private Hire card under the Esso Smiles Private Hire Driver Rewards programme ("Programme") described herein. The Programme is proprietary to Company where acceptance of any person(s) to the Programme shall be subject to the approval of Company (at its absolute discretion) and once accepted by Company, participation by any such person ("Cardmember") in the Programme shall be subject to the following terms and conditions which may be amended from time to time by Company without prior notice to Cardmember. The Programme is open only to Singapore residents and shall only be valid within Singapore ("Territory") at Esso branded service stations ("Service Stations") situated within the Territory.
2. The Programme and any terms and conditions, as amended from time to time, shall be governed by the laws of the Territory and both Cardmember and Company agree to submit to the exclusive jurisdiction of the courts of the Territory.
3. Each PDVL driver may only register for one physical card and its corresponding digital card under this Programme and Company reserves the right to cancel any duplicate card registered under the same person or refuse to accept any application for registration without assigning any reason whatsoever.
4. Any person desiring to become a Cardmember shall complete and submit an application in the form prescribed by Company and, upon approval of the application by Company, shall be issued with a physical Esso Smiles Private Hire card ("Physical Card"), without charge, the use of which shall at all times be subject to the Programme's terms and conditions, as amended from time to time. Applicants for the Physical Card must be aged 18 years or over.
5. Any person desiring to obtain a digital Esso Smiles Private Hire card ("Digital Card") must download the Esso app and register for the Digital Card by submitting an application in the form and manner prescribed by Company. The applicant shall, without charge, be issued the Digital Card upon successful registration, the use of which shall at all times be subject to the Programme's terms and conditions, as amended from time to time. Applicants for the Digital Card must be aged 18 years or over.
6. The Physical Card and the Digital Card (each of which shall be referred to as a "Card") are not credit cards or charge cards and are non-transferable. The use of the Card is solely restricted to the person to whom the Card is issued (i.e. the Cardholder) and to the vehicle(s) designated by the Cardholder in the Cardholder's application for the issuance of the Card ("Listed Vehicle"). The Card cannot be used for making purchases at the Service Stations or the convenience stores located therein and payment for all such purchases are to be made by cash or such other modes of payment which Company may allow at its absolute discretion at the cashier of the Service Stations.
7. The Cardmember shall notify Company promptly in writing of any changes to his/her details and/or particulars submitted to Company or stated in his/her application form. Company shall not be liable for any claims, demands, liabilities or actions arising out of or in connection with the Programme or the use of the Card where such claims, demands, liabilities or actions would not have arisen but for the Cardmember's failure to notify Company of such changes.
8. The Physical Card shall at all times remain the property of Company and shall be surrendered to Company immediately upon request. Company may, at its absolute discretion, suspend or terminate the membership or Programme or the use of the Physical Card at any time without notice or reason without any liability whatsoever. Cardmembers shall not be entitled to any compensation for such suspension or termination.
9. Lost, damaged or defective Physical Cards shall be reported immediately to the Esso Smiles Customer Service Hotline at 1800-300-8888. If a Physical Card is lost, Company may at its absolute discretion issue a replacement Physical Card at a fee and any delivery charges incurred shall borne by the Cardmember. Where a Physical Card is damaged or is defective, a replacement Physical Card may be issued, at Company's absolute discretion, to the Cardmember and any delivery charges incurred shall borne by the Cardmember. Upon notification of loss, damage or defect, any Points resident in the lost, damaged or defective Physical Card may, at Company's absolute discretion, be credited to the replacement Card. Company shall not be held liable for the loss of any Points due to Physical Card's loss, damage or defect. Any fees and/or charges payable by the Cardmember in accordance with this Clause or with any other provisions herein may, at Company's absolute discretion, be paid by way of deduction of such Points as are representative of the said fees and/or charges, as determined by Company from time to time at its absolute discretion, from the Points accumulated by the Cardmember.
10. The Digital Card shall at all times remain the property of Company and the Cardmember is given a non-exclusive, non-transferable, limited right to use the Digital Card. Company may, at its absolute discretion, suspend or terminate the membership or Programme or the use of the Digital Card at any time without notice or reason without any liability whatsoever. Cardmembers shall not be entitled to any compensation for such suspension or termination.
11. A Cardmember may at any time terminate his/her membership by informing the Esso Smiles Customer Service Hotline at 1800-300-8888. In such an event, Company shall not be responsible or liable for any unredeemed Points, which shall be automatically forfeited upon such termination by Cardmember without notice to the Cardmember.
12. Company reserves the right to terminate, suspend or vary any offers, terms, conditions, programmes (including the Programme itself), promotions or discount(s) stipulated herein or otherwise without prior notification to the Cardmember and notwithstanding the same, notice given by Company at the Service Stations shall be deemed sufficient notice to all Cardmembers.
13. Use of the Card by the Cardmember shall constitute acceptance of the Programme's terms and conditions, as amended from time to time.
14. Acceptable modes of payment for the Qualifying Purchases are subject to change from time to time at Company's absolute discretion without prior notice.

Cessation of Esso Smiles Points

15. Effective 1 October 2025, the issuance of Smiles Points will be discontinued for any transactions made using the Esso Smiles Private Hire Card (Physical or Digital).
16. Smiles Points accumulated prior to 1 October 2025 will remain valid and may continue to be redeemed, subject to the existing terms and conditions.

Redemption

17. A Cardmember who has accumulated sufficient Points in his/her Card may, subject to meeting any conditions that Company may impose, use the same to redeem for such items as Company may designate from time to time at its absolute discretion ("Rewards"). The Rewards will be listed under the Rewards redemption page on the Esso Smiles website, or the Rewards redemption page on the Esso app or such other mediums as Company may designate from time to time ("Rewards Page"). The redemption of any such Rewards shall be subject to the applicable terms and conditions including as may be set out in the Rewards Page.
18. The Cardmember may also redeem such Rewards specified in the Rewards Page subject to the terms and conditions defined for each Reward.
19. The Cardmember may refer to the Rewards Page for items which may be available for redemption from time to time. For the avoidance of doubt, the Rewards Page shall be for the purpose of information only and shall not be construed as constituting any representation or warranty as to the availability of any specific Reward featured. Further, Company makes no representation or warranty with respect to any products and/or services featured in the Rewards Page. Without prejudice to the generality of the foregoing, Company makes no warranty, express or implied, with respect to the satisfactory quality of the Rewards or their merchantability, fitness or suitability for any particular purpose. Where the Rewards are covered under any third party's (including but not limited to manufacturers, suppliers and vendors) warranty, any disputes or claims shall be forwarded directly to the third parties concerned.
20. Company does not accept, and expressly disclaims, any liability whatsoever with respect to all and any Rewards supplied or in connection with any refusal by any supplier of the Rewards to accept certificates/vouchers issued for the purpose of redeeming such Rewards. Any dispute arising out of or in connection with the use of such certificates/vouchers shall be solely between the Cardmember and the suppliers concerned.
21. Issuance of Rewards in the form of dining or hotel/resort vouchers does not constitute a reservation with the service establishments concerned. The Cardmember is responsible for making all reservations and notifying the participating service establishments of the said vouchers that they intend to use.
22. Rewards in the form of certificates/vouchers are valid for use subject to the expiry date specified on the said certificates/vouchers. All unused certificates/vouchers shall, after the expiry date, be deemed null and void and will not be replaced by Company. The use of the certificates/vouchers are subject to the terms and conditions contained therein and are valid for use only at such participating establishments as are stated thereon.
23. Certificates/vouchers of specified value cannot be exchanged for cash, whether in whole or in part. Where the value of goods and/or services which the Cardmember wishes to redeem with such certificates/vouchers exceeds the specified value of such certificates/vouchers, the Cardmember shall pay the difference to the participating establishments concerned.
24. Upon redemption of Rewards, the Cardmember's Points recorded in his/her account will be debited by the corresponding number of Points in accordance with the Rewards Page where the Points accumulated earliest shall be debited first.
25. All applications for redemption of Rewards shall be made to Company on or before the relevant Points' expiry date. Any accumulated Points, which are not redeemed by their corresponding expiry dates shall automatically expire from the Cardmember's account without further notice to the Cardmember.
26. Company reserves the right, at its absolute discretion, to convert from time to time any accumulated Points which are not redeemed, to fuel voucher/s as may be listed in the Rewards Page subject to the terms and conditions therein.
27. All Rewards are subject to availability and Company has the right to substitute the requested Rewards with other items of similar value in the event the requested Reward is out of stock or unavailable for any reason.
28. Rewards featured in the Rewards Page are subject to availability and on a first-come-first-served basis. For Rewards that are to be redeemed from any third party (including any supplier or vendor of Rewards as shall be appointed by Company from time to time), the Cardmember shall present his/her Card for Rewards redemption and shall comply with any terms and conditions imposed by such third party. Rewards, once redeemed, cannot be revoked, exchanged, returned, refunded or used in conjunction with other discount coupons or promotions. In any and all circumstances, any deduction of Points from the Cardmember's account shall not be reversed.
29. The Cardmember shall be responsible for the examination of any Rewards immediately upon receipt for any defects or damage, whether in its packaging or otherwise, and to verify the contents of the Rewards redeemed. Where the Rewards or its packaging are found to be damaged or defective or that the contents therein are incomplete, the Rewards should be returned, on the spot, to the cashier at the Service Stations or the supplier concerned or the person delivering the Rewards on behalf of the supplier for its return to the supplier (as the case may be). Where it is not possible to check the Rewards immediately upon receipt, any complaint of defect and/or damage must be lodged within seven (7) days of receiving the Rewards with the cashier at the Service Station where redemption is made or the supplier concerned (as the case may be).
30. Company reserves the right to reject any request for the replacement of defective or damaged Rewards should the Cardmember fail to comply with Clause 28 above.
31. Notwithstanding any provision to the contrary, Company reserves the right not to provide any replacement Rewards if, in Company's sole opinion, the Reward is found to be damaged or rendered faulty due to the acts or omissions of the Cardmember.
32. To the furthest extent permitted by law, Company and its directors, officers, employees, agents, contractors and representatives shall not be held liable for any death or injury or loss or damage of any nature (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) howsoever arising out of or in connection with the redemption, supply or use of the Rewards, or the loss, theft or destruction of the Rewards. All such claims shall be directed or forwarded to the third parties concerned with the supply of the Rewards.
33. Company reserves the right to deduct accumulated Points from the Cardmember's account, refuse the Cardmember's application for redemption of any Rewards, or recall any redeemed Rewards for any reason in its sole discretion and determination including but not limited to the following circumstances:
    1. if any Points in the Cardmember's account are suspected to have been fraudulently recorded or obtained;
    2. if any Points in the Cardmember's account were erroneously awarded due to system glitches or any other reasons;
    3. if any Points in the Cardmember's account were awarded pursuant to a transaction, which has been cancelled, voided, refunded or reversed; and/or
    4. if any Points in the Cardmember's account were awarded pursuant to purchases of inventory and stocks by a Cardmember who is appointed to operate, manage or work at a Service Station.
34. Company has the absolute discretion to determine and change from time to time:
    1. the Rewards which may be redeemed using Points awarded under this Programme, whether featured in the Rewards Page or in any other documents; and
    2. the amount of Points required for redemption of any of the Rewards, without prior notice and assigning any reasons whatsoever.

Cardmember Promotions

35. Cardmembers will be automatically enrolled in all promotion(s) run by the Company to provide access to Cardmember benefits.
36. Company may contact Cardmembers regarding any promotion(s) using Cardmember contact details.
37. Cardmembers may opt out of any promotion(s) at any time by contacting the Esso Smiles Customer Service Centre at 1800-300-8888, Monday to Friday (public holidays excluded), from 9:00am to 6:00pm. Opting out of such promotion(s) will not affect Cardmembers' membership or access to other existing services.
38. Company has the absolute discretion to determine and change from time to time:
    1. the eligibility criteria under which Cardmembers qualify for promotion(s); and
    2. the terms, conditions, mechanics, or benefits of any promotion(s).

Cardmember Discount

39. Company may, from time to time, extend to the Cardmember discounts ("Discount") for his/her Qualifying Purchases upon presentation by the Cardmember of a valid Card to the cashier of the participating Service Stations. The Card must be presented to the cashier before payment of the Qualifying Purchases, failing which, no discount will be extended.
40. Company has the right to determine, vary or change, or remove from time to time, the type or quantum of Qualifying Purchases eligible for the Discount, and the Discount rate, without prior notice and assigning any reasons whatsoever. Company also reserves the right to impose restrictions, from time to time, in respect of the frequency and/or quantum, on the use of the Card and/or the maximum purchase amount eligible for the Discount that can be accumulated on such Card in a single calendar day, week or month or such periods as Company deems fit, notwithstanding the type or quantum of the Qualifying Purchases made.

General Variation

41. The Cardmember hereby agrees that Company may, from time to time, without giving prior notice to the Cardmember, vary, add or amend the terms and conditions for the Programme set out herein. In the event the Cardmember fails or neglects to terminate his/her membership hereunder by informing the Esso Smiles Customer Service Hotline within seven (7) working days from the date of such variation, addition or amendment, the Cardmember shall be deemed to have accepted the variation, addition and/or amendments of the Programme's terms and conditions.

Participating Companies

42. Company reserves the right to, at its absolute discretion, invite or allow any other companies to participate in the Programme and in such event to modify the Programme and any of the terms and conditions provided herein or other agreements or documents relating to the Programme, including the terms and conditions for redemption of Rewards.

Disclosure of Information

43. Company may collect, use and disclose the Cardmember's personal data in the manner and for the purposes set out in the prevailing General Notification on Personal Data Collection, Use & Disclosure for Esso Smiles Members, and the prevailing Specific Notification on Personal Data Collection, Use & Disclosure for Conversion Services (if the Cardmember also signs up for any conversion services under the Programme), both of which shall be deemed incorporated into these terms and conditions.
44. If the Cardmember signs up for any other specific services related to the Programme, Company may collect, use and disclose the Cardmember's personal data in the manner and for the purposes set out in any other specific notification issued in connection with such services, and such notification shall be deemed incorporated into these terms and conditions upon its issuance.
45. The notifications mentioned in Clauses 44 and 45 above will be made available on www.aster.com.sg/esso-smiles and the Esso App.
46. The Cardmember's participation in this Programme is conditional upon his/her acceptance of Company's collection, use and disclosure of his/her personal data in accordance with this Clause. By submitting an application for enrollment in the Programme and/or using the Card, the Cardmember shall consent, and shall be deemed to have consented, to Company's collection, use and disclosure of his/her personal data in accordance with these Clauses.

Security of Card

47. The Cardmember shall take all necessary precautions and security measures to ensure the proper and valid use of the Card and to prevent the loss, damage, fraudulent use, abuse and/or otherwise misuse of the Card.

Exclusion of Liability

48. The Card member assumes all risk and liability for loss, damage, or injury to the person or property of the Card member or others arising out of the Card member's participation in the Programme and/or use or possession of the Card. To the furthest extent permitted by law, Company shall not be liable for any loss or damage (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) including but not limited to personal injury, death or loss of or damage to property suffered by the Card member arising out of or in connection with the Card member's participation in the Programme and/or use or possession of the Card.
49. Company shall not be liable for any loss of accumulated Points or loss or damage (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) suffered as a result of any defect or error in any hardware or software or inability to retrieve any information or data from any systems used in relation to this Programme (whether for the recording of Points accumulated or otherwise).
50. Company shall not be liable for any loss or damage (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) caused to the Cardmember arising from any act or omission of the operator of any Service Station and/or Company's appointed agents, third party contractors and service providers, vendors, manufacturers or suppliers, including, without limitation, any refusal to honour or accept the Card or any defective or deficient goods or services supplied. Any dispute or claim the Cardmember may have with or against the operator of a Service Station and/or Company's appointed agents, third party contractors and service providers, vendors, manufacturers or suppliers shall not affect the obligations of the Cardmember under these terms and conditions, as amended from time to time.
51. All representations and warranties, whether express or implied and whether arising under any legislation or otherwise, as to the condition, suitability, quality, fitness or safety of any goods and/or services supplied in relation to the Card are expressly excluded to the furthest extent permitted by law.
52. Without prejudice to any other terms and conditions set out herein, any liability Company may have to the Cardmembers arising out of or in connection with the use of the Card or the redemption of Rewards which cannot be excluded or which is not already provided for herein is hereby limited, to the furthest extent permitted by law, to the reinstatement of such Points or cost of such Rewards as Company shall at its absolute discretion determine.
53. Company shall not be liable howsoever for any errors, delays, defaults, loss or damage, which may be directly or indirectly resulting from causes outside the reasonable control of Company, including, but not limited to, technical breakdowns, failures or errors, industry disputes, wars, acts of God or the public enemy, floods, fires, hostilities, labour disturbances, strikes, riots, insurrections, civil commotions, epidemics, and storms.
54. Company shall not be liable for any loss or damage (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) suffered by the Cardmember including but not limited to the following reasons:
    1. any delay or failure in replacing or reporting issues in relation to the Card;
    2. any loss, theft or damage to any Rewards in the course of delivery or post;
    3. any failure by the Rewards supplier to abide by the terms and conditions on which it has agreed to provide the Rewards;
    4. any statement, communication or implication arising from any revocation, suspension or restriction of the use of the Card; and
    5. any failure or omission to notify the Cardmember of any changes in the terms and conditions of the Programme, Rewards Page, participating companies, Qualifying Purchases and points awarded for Qualifying Purchases.

Dispute

55. Any claims or disputes relating to the Programme or the use of the Card shall be referred directly to Company for decision, whose decision shall be final and binding on the Cardmember and Company's records of all matters relating to the Programme shall be conclusive and binding on the Cardmember.

Termination

56. Each unique mobile phone number may register for up to 5 Esso Smiles accounts. Company reserves the right, at its sole discretion, to change, modify, block or delete any additional Esso Smiles accounts at any time and without any further notice.
57. Company may terminate the Cardmember's participation in this Programme or suspend the use of the Card at any time without prior notice and without assigning any reasons whatsoever. In the event the Cardmember's participation in this Programme is terminated by Company, the Points remaining in the Cardmember's account may be nullified and invalidated at Company's absolute discretion and Company shall have no obligation or liability in respect of such Points, by way of compensation or otherwise, to the Cardmember and the Cardmember shall have no claim whatsoever against Company.
58. Company reserves the right to withdraw or terminate the Programme at any time without assigning any reasons whatsoever. Upon notification of the Programme withdrawal or termination, the Cardmember shall have one month from the date of the notification or such other period as Company may state in such notification, to use accumulated Points for redemption of available Rewards. Upon expiry of the aforesaid period, the Points remaining in the Cardmember's account shall be nullified and invalidated automatically and Company shall have no obligation or liability in respect of such Points, by way of compensation or otherwise, to the Cardmember and the Cardmember shall have no claim whatsoever against Company.

Miscellaneous

59. A notice shall be deemed to be given by Company to a Cardmember if it is posted to the last known address of the Cardmember appearing in the Cardmember's records or in the application form submitted by the Cardmember or by way of a notice displayed at any of the Service Stations or on the Esso app.
60. Notwithstanding anything in these terms and conditions, Company's rights and entitlement under the Programme's terms and conditions (as amended from time to time), which by their nature shall continue to remain in full force and effect and survive any cancellation, revocation, termination or suspension of the Programme, the use of the Card or the Cardmember's participation in the Programme, shall so survive.
61. In the event any term or condition of the Programme (as amended from time to time) is found to be invalid or unenforceable, whether by law or regulations or otherwise, such invalid or unenforceable provision shall be deemed severed from the Programme's terms and conditions (as amended from time to time) and the invalidity or unenforceability of such invalid or unenforceable provision shall not affect the validity or enforceability of the other terms or provisions of the Programme (as amended from time to time) which shall remain in full force and effect.
62. The terms and conditions of the Programme (as amended from time to time) shall be in addition to and not in derogation of any specific agreement or arrangement with regard to the Programme now or hereafter, and from time to time, subsisting between Company and the Cardmember or any terms and conditions that may be specified in any written communication notified by Company to the Cardmember from time to time.
63. Any abuse, misuse or fraud with respect to the award of Points under the Programme or the redemption of Rewards will result in the automatic termination of the Cardmember's participation in the Programme, cancellation of the Card and revocation of Points, and where applicable, the Cardmember shall forthwith return the redeemed Rewards (or pay its reasonable compensation thereto) to Company.
64. Company shall have the right to freely assign and/or transfer, at any time, to any third party (including its affiliates), its rights, obligations or liabilities under this Programme (including, without limitation, these terms and conditions (as amended from time to time) and the ownership of the Cards), without the consent of, or notice to, the Cardmember.

Updated as of July 2026.

In these terms and conditions, references to "Company" shall mean Aster Mobility Solutions 1 Pte. Ltd. ("AMS1").

1. Only drivers holding a valid Private Hire Car Driver's Vocational License ("PDVL") issued by the Land Transport Authority are eligible for the Esso Smiles Private Hire card under the Esso Smiles Gojek Private Hire Driver Rewards programme ("Programme") described herein. The Programme is proprietary to Company where acceptance of any person(s) to the Programme shall be subject to the approval of Company (at its absolute discretion) and once accepted by Company, participation by any such person ("Cardmember") in the Programme shall be subject to the following terms and conditions which may be amended from time to time by Company without prior notice to Cardmember. The Programme is open only to Singapore residents and shall only be valid within Singapore ("Territory") at Esso branded service stations ("Service Stations") situated within the Territory.
2. The Programme and any terms and conditions, as amended from time to time, shall be governed by the laws of the Territory and both Cardmember and Company agree to submit to the exclusive jurisdiction of the courts of the Territory.
3. Each PDVL driver may only register for one physical card and its corresponding digital card under this Programme and Company reserves the right to cancel any duplicate card registered under the same person or refuse to accept any application for registration without assigning any reason whatsoever.
4. Any person desiring to become a Cardmember shall complete and submit an application in the form prescribed by Company and, upon approval of the application by Company, shall be issued with a physical Esso Smiles Gojek Private Hire card ("Physical Card"), without charge, the use of which shall at all times be subject to the Programme's terms and conditions, as amended from time to time. Applicants for the Physical Card must be aged 18 years or over.
5. Any person desiring to obtain a digital Esso Smiles Gojek Private Hire card ("Digital Card") must download the Esso app and register for the Digital Card by submitting an application in the form and manner prescribed by Company. The applicant shall, without charge, be issued the Digital Card upon successful registration, the use of which shall at all times be subject to the Programme's terms and conditions, as amended from time to time. Applicants for the Digital Card must be aged 18 years or over.
6. The Physical Card and the Digital Card (each of which shall be referred to as a "Card") are not credit cards or charge cards and are non-transferable. The use of the Card is solely restricted to the person to whom the Card is issued (i.e. the Cardholder) and to the vehicle(s) designated by the Cardholder in the Cardholder's application for the issuance of the Card ("Listed Vehicle"). The Card cannot be used for making purchases at the Service Stations or the convenience stores located therein and payment for all such purchases are to be made by cash or such other modes of payment which Company may allow at its absolute discretion at the cashier of the Service Stations.
7. The Cardmember shall notify Company promptly in writing of any changes to his/her details and/or particulars submitted to Company or stated in his/her application form. Company shall not be liable for any claims, demands, liabilities or actions arising out of or in connection with the Programme or the use of the Card where such claims, demands, liabilities or actions would not have arisen but for the Cardmember's failure to notify Company of such changes.
8. The Physical Card shall at all times remain the property of Company and shall be surrendered to Company immediately upon request. Company may, at its absolute discretion, suspend or terminate the membership or Programme or the use of the Physical Card at any time without notice or reason without any liability whatsoever. Cardmembers shall not be entitled to any compensation for such suspension or termination.
9. Lost, damaged or defective Physical Cards shall be reported immediately to the Esso Smiles Customer Service Hotline at 1800-300-8888. If a Physical Card is lost, Company may at its absolute discretion issue a replacement Physical Card at a fee and any delivery charges incurred shall borne by the Cardmember. Where a Physical Card is damaged or is defective, a replacement Physical Card may be issued, at Company's absolute discretion, to the Cardmember and any delivery charges incurred shall borne by the Cardmember. Upon notification of loss, damage or defect, any Points resident in the lost, damaged or defective Physical Card may, at Company's absolute discretion, be credited to the replacement Card. Company shall not be held liable for the loss of any Points due to Physical Card's loss, damage or defect. Any fees and/or charges payable by the Cardmember in accordance with this Clause or with any other provisions herein may, at Company's absolute discretion, be paid by way of deduction of such Points as are representative of the said fees and/or charges, as determined by Company from time to time at its absolute discretion, from the Points accumulated by the Cardmember.
10. The Digital Card shall at all times remain the property of Company and the Cardmember is given a non-exclusive, non-transferable, limited right to use the Digital Card. Company may, at its absolute discretion, suspend or terminate the membership or Programme or the use of the Digital Card at any time without notice or reason without any liability whatsoever. Cardmembers shall not be entitled to any compensation for such suspension or termination.
11. A Cardmember may at any time terminate his/her membership by informing the Esso Smiles Customer Service Hotline at 1800-300-8888. In such an event, Company shall not be responsible or liable for any unredeemed Points, which shall be automatically forfeited upon such termination by Cardmember without notice to the Cardmember.
12. Company reserves the right to terminate, suspend or vary any offers, terms, conditions, programmes (including the Programme itself), promotions or discount(s) stipulated herein or otherwise without prior notification to the Cardmember and notwithstanding the same, notice given by Company at the Service Stations shall be deemed sufficient notice to all Cardmembers.
13. Use of the Card by the Cardmember shall constitute acceptance of the Programme's terms and conditions, as amended from time to time.
14. Acceptable modes of payment for the Qualifying Purchases are subject to change from time to time at Company's absolute discretion without prior notice.

Cessation of Esso Smiles points

15. Effective 1 December 2025, the issuance of Smiles Points will be discontinued for any transactions made using the Esso Smiles Gojek Private Hire Card (Physical or Digital).
16. Smiles Points accumulated prior to 1 December 2025 will remain valid and may continue to be redeemed, subject to the existing terms and conditions.

Redemption

17. A Cardmember who has accumulated sufficient Points in his/her Card may, subject to meeting any conditions that Company may impose, use the same to redeem for such items as Company may designate from time to time at its absolute discretion ("Rewards"). The Rewards will be listed under the Rewards redemption page on the Esso Smiles website, or the Rewards redemption page on the Esso app or such other mediums as Company may designate from time to time ("Rewards Page"). The redemption of any such Rewards shall be subject to the applicable terms and conditions including as may be set out in the Rewards Page.
18. The Cardmember may also redeem such Rewards specified in the Rewards Page subject to the terms and conditions defined for each Reward.
19. The Cardmember may refer to the Rewards Page for items which may be available for redemption from time to time. For the avoidance of doubt, the Rewards Page shall be for the purpose of information only and shall not be construed as constituting any representation or warranty as to the availability of any specific Reward featured. Further, Company makes no representation or warranty with respect to any products and/or services featured in the Rewards Page. Without prejudice to the generality of the foregoing, Company makes no warranty, express or implied, with respect to the satisfactory quality of the Rewards or their merchantability, fitness or suitability for any particular purpose. Where the Rewards are covered under any third party's (including but not limited to manufacturers, suppliers and vendors) warranty, any disputes or claims shall be forwarded directly to the third parties concerned.
20. Company does not accept, and expressly disclaims, any liability whatsoever with respect to all and any Rewards supplied or in connection with any refusal by any supplier of the Rewards to accept certificates/vouchers issued for the purpose of redeeming such Rewards. Any dispute arising out of or in connection with the use of such certificates/vouchers shall be solely between the Cardmember and the suppliers concerned.
21. Issuance of Rewards in the form of dining or hotel/resort vouchers does not constitute a reservation with the service establishments concerned. The Cardmember is responsible for making all reservations and notifying the participating service establishments of the said vouchers that they intend to use.
22. Rewards in the form of certificates/vouchers are valid for use subject to the expiry date specified on the said certificates/vouchers. All unused certificates/vouchers shall, after the expiry date, be deemed null and void and will not be replaced by Company. The use of the certificates/vouchers are subject to the terms and conditions contained therein and are valid for use only at such participating establishments as are stated thereon.
23. Certificates/vouchers of specified value cannot be exchanged for cash, whether in whole or in part. Where the value of goods and/or services which the Cardmember wishes to redeem with such certificates/vouchers exceeds the specified value of such certificates/vouchers, the Cardmember shall pay the difference to the participating establishments concerned.
24. Upon redemption of Rewards, the Cardmember's Points recorded in his/her account will be debited by the corresponding number of Points in accordance with the Rewards Page where the Points accumulated earliest shall be debited first.
25. All applications for redemption of Rewards shall be made to Company on or before the relevant Points' expiry date. Any accumulated Points, which are not redeemed by their corresponding expiry dates shall automatically expire from the Cardmember's account without further notice to the Cardmember.
26. Company reserves the right, at its absolute discretion, to convert from time to time any accumulated Points which are not redeemed, to fuel voucher/s as may be listed in the Rewards Page subject to the terms and conditions therein.
27. All Rewards are subject to availability and Company has the right to substitute the requested Rewards with other items of similar value in the event the requested Reward is out of stock or unavailable for any reason.
28. Rewards featured in the Rewards Page are subject to availability and on a first-come-first-served basis. For Rewards that are to be redeemed from any third party (including any supplier or vendor of Rewards as shall be appointed by Company from time to time), the Cardmember shall present his/her Card for Rewards redemption and shall comply with any terms and conditions imposed by such third party. Rewards, once redeemed, cannot be revoked, exchanged, returned, refunded or used in conjunction with other discount coupons or promotions. In any and all circumstances, any deduction of Points from the Cardmember's account shall not be reversed.
29. The Cardmember shall be responsible for the examination of any Rewards immediately upon receipt for any defects or damage, whether in its packaging or otherwise, and to verify the contents of the Rewards redeemed. Where the Rewards or its packaging are found to be damaged or defective or that the contents therein are incomplete, the Rewards should be returned, on the spot, to the cashier at the Service Stations or the supplier concerned or the person delivering the Rewards on behalf of the supplier for its return to the supplier (as the case may be). Where it is not possible to check the Rewards immediately upon receipt, any complaint of defect and/or damage must be lodged within seven (7) days of receiving the Rewards with the cashier at the Service Station where redemption is made or the supplier concerned (as the case may be).
30. Company reserves the right to reject any request for the replacement of defective or damaged Rewards should the Cardmember fail to comply with Clause 28 above.
31. Notwithstanding any provision to the contrary, Company reserves the right not to provide any replacement Rewards if, in Company's sole opinion, the Reward is found to be damaged or rendered faulty due to the acts or omissions of the Cardmember.
32. To the furthest extent permitted by law, Company and its directors, officers, employees, agents, contractors and representatives shall not be held liable for any death or injury or loss or damage of any nature (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) howsoever arising out of or in connection with the redemption, supply or use of the Rewards, or the loss, theft or destruction of the Rewards. All such claims shall be directed or forwarded to the third parties concerned with the supply of the Rewards.
33. Company reserves the right to deduct accumulated Points from the Cardmember's account, refuse the Cardmember's application for redemption of any Rewards, or recall any redeemed Rewards for any reason in its sole discretion and determination including but not limited to the following circumstances:
    1. if any Points in the Cardmember's account are suspected to have been fraudulently recorded or obtained;
    2. if any Points in the Cardmember's account were erroneously awarded due to system glitches or any other reasons;
    3. if any Points in the Cardmember's account were awarded pursuant to a transaction, which has been cancelled, voided, refunded or reversed; and/or
    4. if any Points in the Cardmember's account were awarded pursuant to purchases of inventory and stocks by a Cardmember who is appointed to operate, manage or work at a Service Station.
34. Company has the absolute discretion to determine and change from time to time:
    1. the Rewards which may be redeemed using Points awarded under this Programme, whether featured in the Rewards Page or in any other documents; and
    2. the amount of Points required for redemption of any of the Rewards, without prior notice and assigning any reasons whatsoever.

Cardmember promotions

35. Cardmembers will be automatically enrolled in all promotion(s) run by the Company to provide access to Cardmember benefits.
36. Company may contact Cardmembers regarding any promotion(s) using Cardmember contact details.
37. Cardmembers may opt out of any promotion(s) at any time by contacting the Esso Smiles Customer Service Centre at 1800-300-8888, Monday to Friday (public holidays excluded), from 9:00am to 6:00pm. Opting out of such promotion(s) will not affect Cardmembers' membership or access to other existing services.
38. Company has the absolute discretion to determine and change from time to time:
    1. the eligibility criteria under which Cardmembers qualify for promotion(s); and
    2. the terms, conditions, mechanics, or benefits of any promotion(s).

Cardmember discount

39. Company may, from time to time, extend to the Cardmember discounts ("Discount") for his/her Qualifying Purchases upon presentation by the Cardmember of a valid Card to the cashier of the participating Service Stations. The Card must be presented to the cashier before payment of the Qualifying Purchases, failing which, no discount will be extended.
40. Company has the right to determine, vary or change, or remove from time to time, the type or quantum of Qualifying Purchasing eligible for the Discount, and the Discount rate, without prior notice and assigning any reasons whatsoever. Company also reserves the right to impose restrictions, from time to time, in respect of the frequency and/or quantum, on the use of the Card and/or the maximum purchase amount eligible for the Discount that can be accumulated on such Card in a single calendar day, week or month or such periods as Company deems fit, notwithstanding the type or quantum of the Qualifying Purchases made.

General variation

41. The Cardmember hereby agrees that Company may, from time to time, without giving prior notice to the Cardmember, vary, add or amend the terms and conditions for the Programme set out herein. In the event the Cardmember fails or neglects to terminate his/her membership hereunder by informing the Esso Smiles Customer Service Hotline within seven (7) working days from the date of such variation, addition or amendment, the Cardmember shall be deemed to have accepted the variation, addition and/or amendments of the Programme's terms and conditions.

Participating companies

42. Company reserves the right to, at its absolute discretion, invite or allow any other companies to participate in the Programme and in such event to modify the Programme and any of the terms and conditions provided herein or other agreements or documents relating to the Programme, including the terms and conditions for redemption of Rewards.

Disclosure of information

43. Company may collect, use and disclose the Cardmember's personal data in the manner and for the purposes set out in the prevailing General Notification on Personal Data Collection, Use & Disclosure for Esso Smiles Members, and the prevailing Specific Notification on Personal Data Collection, Use & Disclosure for Conversion Services (if the Cardmember also signs up for any conversion services under the Programme), both of which shall be deemed incorporated into these terms and conditions.
44. If the Cardmember signs up for any other specific services related to the Programme, Company may collect, use and disclose the Cardmember's personal data in the manner and for the purposes set out in any other specific notification issued in connection with such services, and such notification shall be deemed incorporated into these terms and conditions upon its issuance.
45. The notifications mentioned in Clauses 44 and 45 above will be made available on the Esso Smiles website and the Esso App.
46. The Cardmember's participation in this Programme is conditional upon his/her acceptance of Company's collection, use and disclosure of his/her personal data in accordance with this Clause. By submitting an application for enrollment in the Programme and/or using the Card, the Cardmember shall consent, and shall be deemed to have consented, to Company's collection, use and disclosure of his/her personal data in accordance with these Clauses.

Security of card

47. The Cardmember shall take all necessary precautions and security measures to ensure the proper and valid use of the Card and to prevent the loss, damage, fraudulent use, abuse and/or otherwise misuse of the Card.

Exclusion of liability

48. The Card member assumes all risk and liability for loss, damage, or injury to the person or property of the Card member or others arising out of the Card member's participation in the Programme and/or use or possession of the Card. To the furthest extent permitted by law, Company shall not be liable for any loss or damage (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) including but not limited to personal injury, death or loss of or damage to property suffered by the Card member arising out of or in connection with the Card member's participation in the Programme and/or use or possession of the Card.
49. Company shall not be liable for any loss of accumulated Points or loss or damage (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) suffered as a result of any defect or error in any hardware or software or inability to retrieve any information or data from any systems used in relation to this Programme (whether for the recording of Points accumulated or otherwise).
50. Company shall not be liable for any loss or damage (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) caused to the Cardmember arising from any act or omission of the operator of any Service Station and/or Company's appointed agents, third party contractors and service providers, vendors, manufacturers or suppliers, including, without limitation, any refusal to honour or accept the Card or any defective or deficient goods or services supplied. Any dispute or claim the Cardmember may have with or against the operator of a Service Station and/or Company's appointed agents, third party contractors and service providers, vendors, manufacturers or suppliers shall not affect the obligations of the Cardmember under these terms and conditions, as amended from time to time.
51. All representations and warranties, whether express or implied and whether arising under any legislation or otherwise, as to the condition, suitability, quality, fitness or safety of any goods and/or services supplied in relation to the Card are expressly excluded to the furthest extent permitted by law.
52. Without prejudice to any other terms and conditions set out herein, any liability Company may have to the Cardmembers arising out of or in connection with the use of the Card or the redemption of Rewards which cannot be excluded or which is not already provided for herein is hereby limited, to the furthest extent permitted by law, to the reinstatement of such Points or cost of such Rewards as Company shall at its absolute discretion determine.
53. Company shall not be liable howsoever for any errors, delays, defaults, loss or damage, which may be directly or indirectly resulting from causes outside the reasonable control of Company, including, but not limited to, technical breakdowns, failures or errors, industry disputes, wars, acts of God or the public enemy, floods, fires, hostilities, labour disturbances, strikes, riots, insurrections, civil commotions, epidemics, and storms.
54. Company shall not be liable for any loss or damage (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) suffered by the Cardmember including but not limited to the following reasons:
    1. any delay or failure in replacing or reporting issues in relation to the Card;
    2. any loss, theft or damage to any Rewards in the course of delivery or post;
    3. any failure by the Rewards supplier to abide by the terms and conditions on which it has agreed to provide the Rewards;
    4. any statement, communication or implication arising from any revocation, suspension or restriction of the use of the Card; and
    5. any failure or omission to notify the Cardmember of any changes in the terms and conditions of the Programme, Rewards Page, participating companies, Qualifying Purchases and points awarded for Qualifying Purchases.

Dispute

55. Any claims or disputes relating to the Programme or the use of the Card shall be referred directly to Company for decision, whose decision shall be final and binding on the Cardmember and Company's records of all matters relating to the Programme shall be conclusive and binding on the Cardmember.

Termination

56. Each unique mobile phone number may register for up to 5 Esso Smiles accounts. Company reserves the right, at its sole discretion, to change, modify, block or delete any additional Esso Smiles accounts at any time and without any further notice.
57. Company may terminate the Cardmember's participation in this Programme or suspend the use of the Card at any time without prior notice and without assigning any reasons whatsoever. In the event the Cardmember's participation in this Programme is terminated by Company, the Points remaining in the Cardmember's account may be nullified and invalidated at Company's absolute discretion and Company shall have no obligation or liability in respect of such Points, by way of compensation or otherwise, to the Cardmember and the Cardmember shall have no claim whatsoever against Company.
58. Company reserves the right to withdraw or terminate the Programme at any time without assigning any reasons whatsoever. Upon notification of the Programme withdrawal or termination, the Cardmember shall have one month from the date of the notification or such other period as Company may state in such notification, to use accumulated Points for redemption of available Rewards. Upon expiry of the aforesaid period, the Points remaining in the Cardmember's account shall be nullified and invalidated automatically and Company shall have no obligation or liability in respect of such Points, by way of compensation or otherwise, to the Cardmember and the Cardmember shall have no claim whatsoever against Company.

Miscellaneous

59. A notice shall be deemed to be given by Company to a Cardmember if it is posted to the last known address of the Cardmember appearing in the Cardmember's records or in the application form submitted by the Cardmember or by way of a notice displayed at any of the Service Stations or on the Esso app.
60. Notwithstanding anything in these terms and conditions, Company's rights and entitlement under the Programme's terms and conditions (as amended from time to time), which by their nature shall continue to remain in full force and effect and survive any cancellation, revocation, termination or suspension of the Programme, the use of the Card or the Cardmember's participation in the Programme, shall so survive.
61. In the event any term or condition of the Programme (as amended from time to time) is found to be invalid or unenforceable, whether by law or regulations or otherwise, such invalid or unenforceable provision shall be deemed severed from the Programme's terms and conditions (as amended from time to time) and the invalidity or unenforceability of such invalid or unenforceable provision shall not affect the validity or enforceability of the other terms or provisions of the Programme (as amended from time to time) which shall remain in full force and effect.
62. The terms and conditions of the Programme (as amended from time to time) shall be in addition to and not in derogation of any specific agreement or arrangement with regard to the Programme now or hereafter, and from time to time, subsisting between Company and the Cardmember or any terms and conditions that may be specified in any written communication notified by Company to the Cardmember from time to time.
63. Any abuse, misuse or fraud with respect to the award of Points under the Programme or the redemption of Rewards will result in the automatic termination of the Cardmember's participation in the Programme, cancellation of the Card and revocation of Points, and where applicable, the Cardmember shall forthwith return the redeemed Rewards (or pay its reasonable compensation thereto) to Company.
64. Company shall have the right to freely assign and/or transfer, at any time, to any third party (including its affiliates), its rights, obligations or liabilities under this Programme (including, without limitation, these terms and conditions (as amended from time to time) and the ownership of the Cards), without the consent of, or notice to, the Cardmember.

Updated as of July 2026.

In these terms and conditions, references to "Company" shall mean Aster Mobility Solutions 1 Pte. Ltd. ("AMS1").

1. Only Singapore taxi drivers holding a valid Taxi Driver's Vocational License ("TDVL") issued by the Land Transport Authority may apply for the Esso Smiles Taxi card under the Esso Smiles Taxi Driver Rewards programme ("Programme") described herein. The Programme is proprietary to Company where acceptance of any person(s) to the Programme shall be subject to the approval of Company (at its absolute discretion) and once accepted by Company, participation by any such person ("Cardmember") in the Programme shall be subject to the following terms and conditions which may be amended from time to time by Company without prior notice to Cardmember. The Programme is open only to Singapore residents and shall only be valid within Singapore ("Territory") at Esso branded service stations ("Service Stations") situated within the Territory.
2. The Programme and any terms and conditions, as amended from time to time, shall be governed by the laws of the Territory and both Cardmember and Company agree to submit to the exclusive jurisdiction of the courts of the Territory.
3. Each TDVL driver may only register for one physical card and its corresponding digital card under this Programme and Company reserves the right to cancel any duplicate card registered under the same person or refuse to accept any application for registration without assigning any reason whatsoever.
4. Any person desiring to become a Cardmember shall complete and submit an application in the form prescribed by Company and, upon approval of the application by Company, shall be issued with a physical Esso Smiles Taxi card ("Physical Card"), without charge, the use of which shall at all times be subject to the Programme's terms and conditions, as amended from time to time. Applicants for the Physical Card must be aged 18 years or over.
5. Any person desiring to obtain a digital Esso Smiles Taxi card ("Digital Card") must download the Esso app and register for the Digital Card by submitting an application in the form and manner prescribed by Company after first obtaining the Physical Card. The applicant shall, without charge, be issued the Digital Card upon successful registration, the use of which shall at all times be subject to the Programme's terms and conditions, as amended from time to time. Applicants for the Digital Card must be aged 18 years or over.
6. The Physical Card and the Digital Card (each of which shall be referred to as a "Card") are not credit cards or charge cards and are non-transferable. The use of the Card is solely restricted to the person to whom the Card is issued (i.e. the Cardholder) and to the taxi(s) designated by the Cardholder in the Cardholder's application for the issuance of the Card ("Listed Taxi"). The Card cannot be used for making purchases at the Service Stations or the convenience stores located therein and payment for all such purchases are to be made by cash or such other modes of payment which Company may allow at its absolute discretion at the cashiers of the Service Stations. For the avoidance of doubt, the Card may only be used for Points accumulation under this Programme if the Qualifying Purchases made at the Service Stations are dispensed directly into the Listed Taxi. "Qualifying Purchases" shall mean such fuels as may be designated by Company from time to time at its absolute discretion in respect of which points will be awarded under this Programme ("Points") when such fuels are purchased at the Service Stations.
7. The Cardmember warrants and represents that the details and particulars contained in the application form referred to in Clause 4 and 5 above shall be true. Upon receipt of the Card, the Cardmember may commence using the Card for Qualifying Purchases for the purposes of accumulating Points under the Programme, subject to the Programme's terms and conditions, as amended from time to time.
8. The Cardmember shall notify Company promptly in writing of any changes to his/her details and/or particulars submitted to Company or stated in his/her application form. Company shall not be liable for any claims, demands, liabilities or actions arising out of or in connection with the Programme or the use of the Card where such claims, demands, liabilities or actions would not have arisen but for the Cardmember's failure to notify Company of such changes.
9. The Physical Card shall at all times remain the property of Company and shall be surrendered to Company immediately upon request. Company may, at its absolute discretion, suspend or terminate the membership or Programme or the use of the Physical Card at any time without notice or reason without any liability whatsoever. Cardmembers shall not be entitled to any compensation for such suspension or termination.
10. Lost, damaged or defective Physical Cards shall be reported immediately to the Esso Smiles Customer Service Hotline at 1800-300-8888. If a Physical Card is lost, Company may at its absolute discretion issue a replacement Physical Card at a fee and any delivery charges incurred shall borne by the Cardmember. Where a Physical Card is damaged or is defective, a replacement Physical Card may be issued, at Company's absolute discretion, to the Cardmember and any delivery charges incurred shall borne by the Cardmember. Upon notification of loss, damage or defect, any Points resident in the lost, damaged or defective Physical Card may, at Company's absolute discretion, be credited to the replacement Physical Card. Company shall not be held liable for the loss of any Points due to Card loss, damage or defect. Any fees and/or charges payable by the Cardmember in accordance with this Clause or with any other provisions herein may, at Company's absolute discretion, be paid by way of deduction of such Points as are representative of the said fees and/or charges, as determined by Company from time to time at its absolute discretion, from the Points accumulated by the Cardmember.
11. The Digital Card shall at all times remain the property of Company and the Cardmember is given a non-exclusive, non-transferable, limited right to use the Digital Card. Company may, at its absolute discretion, suspend or terminate the membership or Programme or the use of the Digital Card at any time without notice or reason without any liability whatsoever. Cardmembers shall not be entitled to any compensation for such suspension or termination.
12. A Cardmember may at any time terminate his/her membership by informing the Esso Smiles Customer Service Hotline at 1800-300-8888. In such an event, Company shall not be responsible or liable for any unredeemed Points, which shall be automatically forfeited upon such termination by Cardmember without notice to the Cardmember.
13. Company reserves the right to terminate, suspend or vary any offers, terms, conditions, programmes (including the Programme itself), promotions or discount(s) stipulated herein or otherwise without prior notification to the Cardmember and notwithstanding the same, notice given by Company at the Service Stations shall be deemed sufficient notice to all Cardmembers.
14. Use of the Card by the Cardmember shall constitute acceptance of the Programme's terms and conditions, as amended from time to time.
15. Payment for the Qualifying Purchases shall be made by Cash/NETS/cashcard/Credit and Debit Cards only. Acceptable modes of payment for the Qualifying Purchases are subject to change from time to time at Company's absolute discretion without prior notice.

Accumulation of Esso Smiles Points

16. Points will be awarded to a Cardmember having possession of a valid Card or Alternate Identifier ("ALT-ID") and providing it to the cashier of the participating Service Stations when making payment for the Qualifying Purchases. The ALT-ID is an alternative identifier that allows you to verify your membership with the registered mobile number at the cashier within Esso service stations, to accumulate Smiles points and enjoy discounts. The Card or ALT-ID must be provided to the cashier before completing the transaction, failing which, Points will not be credited. Purchase of any item other than a Qualifying Purchase shall not be awarded any Points, unless otherwise notified by Company.
17. Company may issue bonus Points from time to time to the Cardmember based on certain pre-determined criteria ("Bonus Points"). Bonus Points (if awarded) will be credited automatically into the Cardmember's account in the calendar month following the calendar month in which the Qualifying Purchases are made.
18. Company reserves the right to determine, vary or change from time to time the type or quantum of Qualifying Purchases and the corresponding number of Points or Bonus Points to be awarded without prior notice or assigning any reasons whatsoever. Company also reserves the right to impose restrictions, from time to time, in respect of the frequency and/or quantum, on the use of the Card and/or the number of Points that can be accumulated on such Card in a single calendar day, week or month or such periods as Company deems fit, notwithstanding the type or quantum of the Qualifying Purchases made.
19. In the case where valid Qualifying Purchases were made but were not recorded for any reason other than due to the Cardmember's failure to present his/her Card to the cashier when making payment for the Qualifying Purchases, the Cardmember shall be required to provide proof of purchase including receipts for crediting Points for such valid Qualifying Purchases. Company reserves the right to accept or reject such proofs at its absolute discretion.
20. Once the Card is credited with the Points corresponding to the Qualifying Purchases, a transaction receipt prepared by the cashier at the Service Station will be issued to the Cardmember. Such transaction receipt shall serve as conclusive proof of the Qualifying Purchases made and the Points accumulated thereon. The receipt shall contain details of the Qualifying Purchases and Cardmember's Points account and summary. No monthly statement will be sent to the Cardmember.
21. The Points awarded and credited to a Card cannot be transferred, assigned to another Card or any other card issued by or on behalf of Company or combined or aggregated with the Points or points of such other Card or card or otherwise dealt with except in accordance with the Programme's terms and conditions, as amended from time to time. Points have no cash or monetary value.
22. Points accumulated in the Card shall expire in the event the Cardmember does not make any Qualifying Purchase or earn any Points within twelve (12) months from the date the last Points were awarded. In such event, the Card shall be cancelled and accumulated Points shall be automatically forfeited at the absolute discretion of Company and without notice to the Cardmember.
23. Transfers of Esso Smiles points across different card categories (including but not limited to the: (a) Esso Smiles Classic Card, (b) Esso Smiles linked Credit Card, (c) Esso Smiles Private Hire Card, (d) Esso Smiles Taxi Card, (e) Esso Smiles Bus Card and (f) Esso Smiles Partner Card (Esso Smiles Last Mile Card, Esso Smiles foodpanda Card, Esso Smiles GrabFood and Esso Smiles McDelivery Card)) are not allowed.

Redemption

24. A Cardmember who has accumulated sufficient Points in his/her Card may, subject to meeting any conditions that Company may impose, use the same to redeem for such items as Company may designate from time to time at its absolute discretion ("Rewards"). The Rewards will be listed under the Rewards redemption page on the Esso Smiles website, or the Rewards redemption page on the Esso app or such other mediums as Company may designate from time to time (“Rewards Page”). The redemption of any such Rewards shall be subject to the applicable terms and conditions including as may be set out in the Rewards Page.
25. The Cardmember may also redeem such Rewards specified in the Rewards Page subject to the terms and conditions defined for each Reward.
26. The Cardmember may refer to the Rewards Page for items which may be available for redemption from time to time. For the avoidance of doubt, the Rewards Page be for the purpose of information only and shall not be construed as constituting any representation or warranty as to the availability of any specific Reward featured. Further, Company makes no representation or warranty with respect to any products and/or services featured in the Rewards Page. Without prejudice to the generality of the foregoing, Company makes no warranty, express or implied, with respect to the satisfactory quality of the Rewards or their merchantability, fitness or suitability for any particular purpose. Where the Rewards are covered under any third party’s (including but not limited to manufacturers, suppliers and vendors) warranty, any disputes or claims shall be forwarded directly to the third parties concerned.
27. Company does not accept, and expressly disclaims, any liability whatsoever with respect to all and any Rewards supplied or in connection with any refusal by any supplier of the Rewards to accept certificates/vouchers issued for the purpose of redeeming such Rewards. Any dispute arising out of or in connection with the use of such certificates/vouchers shall be solely between the Cardmember and the suppliers concerned.
28. Issuance of Rewards in the form of dining or hotel/resort vouchers does not constitute a reservation with the service establishments concerned. The Cardmember is responsible for making all reservations and notifying the participating service establishments of the said vouchers that they intend to use.
29. Rewards in the form of certificates/vouchers are valid for use subject to the expiry date specified on the said certificates/vouchers. All unused certificates/vouchers shall, after the expiry date, be deemed null and void and will not be replaced by Company. The use of the certificates/vouchers are subject to the terms and conditions contained therein and are valid for use only at such participating establishments as are stated thereon.
30. Certificates/vouchers of specified value cannot be exchanged for cash, whether in whole or in part. Where the value of goods and/or services which the Cardmember wishes to redeem with such certificates/vouchers exceeds the specified value of such certificates/vouchers, the Cardmember shall pay the difference to the participating establishments concerned.
31. Upon redemption of Rewards, the Cardmember's Points recorded in his/her account will be debited by the corresponding number of Points in accordance with the Rewards Page where the Points accumulated earliest shall be debited first.
32. All applications for redemption of Rewards shall be made to Company on or before the relevant Points' expiry date. Any accumulated Points, which are not redeemed by their corresponding expiry dates shall automatically expire from the Cardmember's account without further notice to the Cardmember.
33. Company reserves the right, at its absolute discretion, to convert from time to time any accumulated Points which are not redeemed, to fuel voucher/s as may be listed in the Rewards Page subject to the terms and conditions therein.
34. All Rewards are subject to availability and Company has the right to substitute the requested Rewards with other items of similar value in the event the requested Reward is out of stock or unavailable for any reason.
    Rewards featured in the Rewards Page are subject to availability and are redeemable on a first-come-first-served basis. For Rewards that are to be redeemed from any third party (including any supplier or vendor of Rewards as shall be appointed by Company from time to time), the Cardmember shall present his/her Card for Rewards redemption and shall comply with any terms and conditions imposed by such third party. Rewards, once redeemed, cannot be revoked, exchanged, returned, refunded or used in conjunction with other discount coupons or promotions. In any and all circumstances, any deduction of Points from the Cardmember's account shall not be reversed.
35. The Cardmember shall be responsible for the examination of any Rewards immediately upon receipt for any defects or damage, whether in its packaging or otherwise, and to verify the contents of the Rewards redeemed. Where the Rewards or its packaging are found to be damaged or defective or that the contents therein are incomplete, the Rewards should be returned, on the spot, to the cashier at the Service Stations or the supplier concerned or the person delivering the Rewards on behalf of the supplier for its return to the supplier (as the case may be). Where it is not possible to check the Rewards immediately upon receipt, any complaint of defect and/or damage must be lodged within seven (7) days of receiving the Rewards with the cashier at the Service Station where redemption is made or the supplier concerned (as the case may be).
36. Company reserves the right to reject any request for the replacement of defective or damaged Rewards should the Cardmember fail to comply with Clause 34 above.
37. Notwithstanding any provision to the contrary, Company reserves the right not to provide any replacement Rewards if, in Company's sole opinion, the Reward is found to be damaged or rendered faulty due to the acts or omissions of the Cardmember.
38. To the furthest extent permitted by law, Company and its directors, officers, employees, agents, contractors and representatives shall not be held liable for any death or injury or loss or damage of any nature (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) howsoever arising out of or in connection with the redemption, supply or use of the Rewards, or the loss, theft or destruction of the Rewards. All such claims shall be directed or forwarded to the third parties concerned with the supply of the Rewards.
39. Company reserves the right to deduct accumulated Points from the Cardmember's account, refuse the Cardmember's application for redemption of any Rewards, or recall any redeemed Rewards for any reason in its sole discretion and determination including but not limited to the following circumstances:
    • if any Points in the Cardmember's account are suspected to have been fraudulently recorded or obtained;
    • if any Points in the Cardmember's account were erroneously awarded due to system glitches or any other reasons;
    • if any Points in the Cardmember's account were awarded pursuant to a transaction, which has been cancelled, voided, refunded or reversed; and/or
    • if any Points in the Cardmember's account were awarded pursuant to purchases of inventory and stocks by a Cardmember who is appointed to operate, manage or work at a Service Station.
40. Company has the absolute discretion to determine and change from time to time:
    • the Rewards which may be redeemed using Points awarded under this Programme, whether featured in the Rewards Page or in any other documents; and
    • the amount of Points required for redemption of any of the Rewards, without prior notice and assigning any reasons whatsoever.

Cardmember Discount

41. Company may, from time to time, extend to the Cardmember discounts ("Discount") for his/her Qualifying Purchases upon presentation by the Cardmember of a valid Card to the cashier of the participating Service Stations. The Card must be presented to the cashier before payment of the Qualifying Purchases, failing which, no discount will be extended.
42. Company has the right to determine, vary or change, or remove from time to time, the type or quantum of Qualifying Purchases eligible for the Discount, and the Discount rate, without prior notice and assigning any reasons whatsoever. Company also reserves the right to impose restrictions, from time to time, in respect of the frequency and/or quantum, on the use of the Card and/or the maximum purchase amount eligible for the Discount that can be accumulated on such Card in a single calendar day, week or month or such periods as Company deems fit, notwithstanding the type or quantum of the Qualifying Purchases made.

General Variation

43. The Cardmember hereby agrees that Company may, from time to time, without giving prior notice to the Cardmember, vary, add or amend the terms and conditions for the Programme set out herein. In the event the Cardmember fails or neglects to terminate his/her membership hereunder by informing the Esso Smiles Customer Service Centre within seven (7) working days from the date of such variation, addition or amendment, the Cardmember shall be deemed to have accepted the variation, addition and/or amendments of the Programme's terms and conditions.

Participating Companies

44. Company reserves the right to, at its absolute discretion, invite or allow any other companies to participate in the Programme and in such event to modify the Programme and any of the terms and conditions provided herein or other agreements or documents relating to the Programme, including the terms and conditions for redemption of Rewards.

Disclosure of Information

45. Company may collect, use and disclose the Cardmember's personal data in the manner and for the purposes set out in the prevailing General Notification on Personal Data Collection, Use & Disclosure for Esso Smiles Members, and the prevailing Specific Notification on Personal Data Collection, Use & Disclosure for Conversion Services (if the Cardmember also signs up for any conversion services under the Programme), both of which shall be deemed incorporated into these terms and conditions.
46. If the Cardmember signs up for any other specific services related to the Programme, Company may collect, use and disclose the Cardmember's personal data in the manner and for the purposes set out in any other specific notification issued in connection with such services, and such notification shall be deemed incorporated into these terms and conditions upon its issuance.
47. The notifications mentioned in Clauses 45 and 46 above will be made available on www.aster.com.sg/esso-smiles and the Esso App.
48. The Cardmember's participation in this Programme is conditional upon his/her acceptance of Company's collection, use and disclosure of his/her personal data in accordance with this Clause. By submitting an application for enrollment in the Programme and/or using the Card, the Cardmember shall consent, and shall be deemed to have consented, to Company's collection, use and disclosure of his/her personal data in accordance with these Clauses.

Security of Card

49. The Cardmember shall take all necessary precautions and security measures to ensure the proper and valid use of the Card and to prevent the loss, damage, fraudulent use, abuse and/or otherwise misuse of the Card.
    Exclusion of liability
50. The Cardmember assumes all risk and liability for loss, damage, or injury to the person or property of the Cardmember or others arising out of the Cardmember's participation in the Programme and/or use or possession of the Card. To the furthest extent permitted by law, Company shall not be liable for any loss or damage (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) including but not limited to personal injury, death or loss of or damage to property suffered by the Cardmember arising out of or in connection with the Cardmember's participation in the Programme and/or use or possession of the Card.
51. Company shall not be liable for any loss of accumulated Points or loss or damage (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) suffered as a result of any defect or error in any hardware or software or inability to retrieve any information or data from any systems used in relation to this Programme (whether for the recording of Points accumulated or otherwise).
52. Company shall not be liable for any loss or damage (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) caused to the Cardmember arising from any act or omission of the operator of any Service Station and/or Company's appointed agents, third party contractors and service providers, vendors, manufacturers or suppliers, including, without limitation, any refusal to honour or accept the Card or any defective or deficient goods or services supplied. Any dispute or claim the Cardmember may have with or against the operator of a Service Station and/or Company's appointed agents, third party contractors and service providers, vendors, manufacturers or suppliers shall not affect the obligations of the Cardmember under these terms and conditions, as amended from time to time.
53. All representations and warranties, whether express or implied and whether arising under any legislation or otherwise, as to the condition, suitability, quality, fitness or safety of any goods and/or services supplied in relation to the Card are expressly excluded to the furthest extent permitted by law.
54. Without prejudice to any other terms and conditions set out herein, any liability Company may have to the Cardmembers arising out of or in connection with the use of the Card or the redemption of Rewards which cannot be excluded or which is not already provided for herein is hereby limited, to the furthest extent permitted by law, to the reinstatement of such Points or cost of such Rewards as Company shall at its absolute discretion determine.
55. Company shall not be liable howsoever for any errors, delays, defaults, loss or damage, which may be directly or indirectly resulting from causes outside the reasonable control of Company, including, but not limited to, technical breakdowns, failures or errors, industry disputes, wars, acts of God or the public enemy, floods, fires, hostilities, labour disturbances, strikes, riots, insurrections, civil commotions, epidemics, and storms.
    Company shall not be liable for any loss or damage (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) suffered by the Cardmember including but not limited to the following reasons:
    1. any delay or failure in replacing or reporting issues in relation to the Card;
    2. any loss, theft or damage to any Rewards in the course of delivery or post;
    3. any failure by the Rewards supplier to abide by the terms and conditions on which it has agreed to provide the Rewards;
    4. any statement, communication or implication arising from any revocation, suspension or restriction of the use of the Card; and
    5. any failure or omission to notify the Cardmember of any changes in the terms and conditions of the Programme, Rewards Page, participating companies, Qualifying Purchases and points awarded for Qualifying Purchases.

Dispute

56. Any claims or disputes relating to the Programme or the use of the Card shall be referred directly to Company for decision, whose decision shall be final and binding on the Cardmember and Company’s records of all matters relating to the Programme shall be conclusive and binding on the Cardmember.

Termination

57. Each unique mobile phone number may register for up to 5 Esso Smiles accounts. Company reserves the right, at its sole discretion, to change, modify, block or delete any additional Esso Smiles accounts at any time and without any further notice.
58. Company may terminate the Cardmember's participation in this Programme or suspend the use of the Card at any time without prior notice and without assigning any reasons whatsoever. In the event the Cardmember's participation in this Programme is terminated by Company, the Points remaining in the Cardmember's account may be nullified and invalidated at Company's absolute discretion and Company shall have no obligation or liability in respect of such Points, by way of compensation or otherwise, to the Cardmember and the Cardmember shall have no claim whatsoever against Company.
59. Company reserves the right to withdraw or terminate the Programme at any time without assigning any reasons whatsoever. Upon notification of the Programme withdrawal or termination, the Cardmember shall have one month from the date of the notification or such other period as Company may state in such notification, to use accumulated Points for redemption of available Rewards. Upon expiry of the aforesaid period, the Points remaining in the Cardmember's account shall be nullified and invalidated automatically and Company shall have no obligation or liability in respect of such Points, by way of compensation or otherwise, to the Cardmember and the Cardmember shall have no claim whatsoever against Company.

Miscellaneous

60. A notice shall be deemed to be given by Company to a Cardmember if it is posted to the last known address of the Cardmember appearing in the Cardmember's records or in the application form submitted by the Cardmember or by way of a notice displayed at any of the Service Stations or on the Esso app.
61. Notwithstanding anything in these terms and conditions, Company's rights and entitlement under the Programme's terms and conditions (as amended from time to time), which by their nature shall continue to remain in full force and effect and survive any cancellation, revocation, termination or suspension of the Programme, the use of the Card or the Cardmember's participation in the Programme, shall so survive.
62. In the event any term or condition of the Programme (as amended from time to time) is found to be invalid or unenforceable, whether by law or regulations or otherwise, such invalid or unenforceable provision shall be deemed severed from the Programme's terms and conditions (as amended from time to time) and the invalidity or unenforceability of such invalid or unenforceable provision shall not affect the validity or enforceability of the other terms or provisions of the Programme (as amended from time to time) which shall remain in full force and effect.
63. The terms and conditions of the Programme (as amended from time to time) shall be in addition to and not in derogation of any specific agreement or arrangement with regard to the Programme now or hereafter, and from time to time, subsisting between Company and the Cardmember or any terms and conditions that may be specified in any written communication notified by Company to the Cardmember from time to time.
    Any abuse, misuse or fraud with respect to the award of Points under the Programme or the redemption of Rewards will result in the automatic termination of the Cardmember's participation in the Programme, cancellation of the Card and revocation of Points, and where applicable, the Cardmember shall forthwith return the redeemed Rewards (or pay its reasonable compensation thereto) to Company.
64. Company shall have the right to freely assign and/or transfer, at any time, to any third party (including its affiliates), its rights, obligations or liabilities under this Programme (including, without limitation, these terms and conditions (as amended from time to time) and the ownership of the Cards), without the consent of, or notice to, the Cardmember.

Updated as of July 2026.

In these terms and conditions, references to “Company” shall mean Aster Mobility Solutions 1 Pte. Ltd. (“AMS1”).

1. Only drivers holding a valid Bus Driver's Vocational License (“BDVL”) issued by the Land Transport Authority may apply for the Esso Smiles Bus card under the Esso Smiles Bus Driver Rewards programme ("Programme") described herein. The Programme is proprietary to Company where acceptance of any person(s) to the Programme shall be subject to the approval of Company (at its absolute discretion) and once accepted by Company, participation by any such person ("Cardmember") in the Programme shall be subject to the following terms and conditions which may be amended from time to time by Company without prior notice to Cardmember. The Programme is open only to Singapore residents and shall only be valid within Singapore ("Territory") at Esso branded service stations ("Service Stations") situated within the Territory.
2. The Programme and any terms and conditions, as amended from time to time, shall be governed by the laws of the Territory and both Cardmember and Company agree to submit to the exclusive jurisdiction of the courts of the Territory.
3. Each BDVL driver may only register for one physical card and its corresponding digital card under this Programme and Company reserves the right to cancel any duplicate card registered under the same person or refuse to accept any application for registration without assigning any reason whatsoever.
4. Any person desiring to become a Cardmember shall complete and submit an application in the form prescribed by Company and, upon approval of the application by Company, shall be issued with a physical Esso Smiles Bus card (“Physical Card”), without charge, the use of which shall at all times be subject to the Programme's terms and conditions, as amended from time to time. Applicants for the Physical Card must be aged 18 years or over.
5. Any person desiring to obtain a digital Esso Smiles Bus card (“Digital Card”) must download the Esso App and register for the Digital Card by submitting an application in the form and manner prescribed by Company after first obtaining the Physical Card. The applicant shall, without charge, be issued the Digital Card upon successful registration, the use of which shall at all times be subject to the Programme’s terms and conditions, as amended from time to time. Applicants for the Digital Card must be aged 18 years or over.
6. The Physical and the Digital Card (each of which shall be referred to as a “Card”) are not credit cards or charge cards and are non-transferable. The use of the Card is solely restricted to the person to whom the Card is issued (i.e. the Cardholder) and to the bus(es) designated by the Cardholder in the Cardholder's application for the issuance of the Card ("Listed Bus"). The Card cannot be used for making purchases at the Service Stations or the convenience stores located therein and payment for all such purchases are to be made by cash or such other modes of payment which Company may allow at its absolute discretion at the cashiers of the Service Stations. For the avoidance of doubt, the Card may only be used for Esso Smiles points accumulation under this Programme if the Qualifying Purchases made at the Service Stations are dispensed directly into the Listed Bus. "Qualifying Purchases" shall mean such fuels as may be designated by Company from time to time at its absolute discretion in respect of which Esso Smiles points will be awarded under this Programme ("Points") when such fuels are purchased at the Service Stations.
7. The Cardmember warrants and represents that the details and particulars contained in the application form referred to in Clause 4 and 5 above shall be true. Upon receipt of the Card, the Cardmember may commence using the Card for Qualifying Purchases for the purposes of accumulating Points under the Programme, subject to the Programme's terms and conditions, as amended from time to time.
8. The Cardmember shall notify Company promptly in writing of any changes to his/her details and/or particulars submitted to Company or stated in his/her application form. Company shall not be liable for any claims, demands, liabilities or actions arising out of or in connection with the Programme or the use of the Card where such claims, demands, liabilities or actions would not have arisen but for the Cardmember's failure to notify Company of such changes.
9. The Physical Card shall at all times remain the property of Company and shall be surrendered to Company immediately upon request. Company may, at its absolute discretion, suspend or terminate the membership or Programme or the use of the Physical Card at any time without notice or reason without any liability whatsoever. Cardmembers shall not be entitled to any compensation for such suspension or termination.
10. Lost, damaged or defective Physical Cards shall be reported immediately to the Esso Smiles Customer Service Hotline at 1800-300-8888. If a Physical Card is lost, Company may at its absolute discretion issue a replacement Physical Card at a fee and any delivery charges incurred shall borne by the Cardmember. Where a Physical Card is damaged or is defective, a replacement Physical Card may be issued, at Company's absolute discretion, to the Cardmember and any delivery charges incurred shall borne by the Cardmember. Upon notification of loss, damage or defect, any Points resident in the lost, damaged or defective Physical Card may, at Company's absolute discretion, be credited to the replacement Physical Card. Company shall not be held liable for the loss of any Points due to Card loss, damage or defect. Any fees and/or charges payable by the Cardmember in accordance with this Clause or with any other provisions herein may, at Company's absolute discretion, be paid by way of deduction of such Points as are representative of the said fees and/or charges, as determined by Company from time to time at its absolute discretion, from the Points accumulated by the Cardmember.
11. The Digital Card shall at all times remain the property of Company and the Cardmember is given a non-exclusive, non-transferable, limited right to use the Digital Card. Company may, at its absolute discretion, suspend or terminate the membership or Programme or the use of the Digital Card at any time without notice or reason without any liability whatsoever. Cardmembers shall not be entitled to any compensation for such suspension or termination.
12. A Cardmember may at any time terminate his/her membership by informing the Esso Smiles Customer Service Hotline at 1800-300-8888. In such an event, Company shall not be responsible or liable for any unredeemed Points, which shall be automatically forfeited upon such termination by Cardmember without notice to the Cardmember.
13. Company reserves the right to terminate, suspend or vary any offers, terms, conditions, programmes (including the Programme itself), promotions or discount(s) stipulated herein or otherwise without prior notification to the Cardmember and notwithstanding the same, notice given by Company at the Service Stations shall be deemed sufficient notice to all Cardmembers.
14. Use of the Card by the Cardmember shall constitute acceptance of the Programme's terms and conditions, as amended from time to time.
15. Payment for the Qualifying Purchases shall be made by Cash/NETS/cashcard/Credit and Debit Cards only. Acceptable modes of payment for the Qualifying Purchases are subject to change from time to time at Company's absolute discretion without prior notice.

Accumulation of Esso Smiles points

16. Points will be awarded to a Cardmember having possession of a valid Card or Alternate Identifier (“ALT-ID”) and providing it to the cashier of the participating Service Stations when making payment for the Qualifying Purchases. The ALT-ID is an alternative identifier that allows you to verify your membership with the registered mobile number at the cashier within Esso service stations, to accumulate Smiles points and enjoy discounts. The Card or ALT-ID must be provided to the cashier before completing the transaction, failing which, Points will not be credited. Purchase of any item other than a Qualifying Purchase shall not be awarded any Points, unless otherwise notified by Company.
17. Company may issue bonus Points from time to time to the Cardmember based on certain pre-determined criteria ("Bonus Points"). Bonus Points (if awarded) will be credited automatically into the Cardmember's account in the calendar month following the calendar month in which the Qualifying Purchases are made.
18. Company reserves the right to determine, vary or change from time to time the type or quantum of Qualifying Purchases and the corresponding number of Points or Bonus Points to be awarded without prior notice or assigning any reasons whatsoever. Company also reserves the right to impose restrictions, from time to time, in respect of the frequency and/or quantum, on the use of the Card and/or the number of Points that can be accumulated on such Card in a single calendar day, week or month or such periods as Company deems fit, notwithstanding the type or quantum of the Qualifying Purchases made.
19. In the case where valid Qualifying Purchases were made but were not recorded for whatever reason other than due to the Cardmember's failure to present his/her Card to the cashier when making payment for the Qualifying Purchases, the Cardmember shall be required to provide proof of purchase including receipts for crediting Points for such valid Qualifying Purchases. Company reserves the right to accept or reject such proofs at its absolute discretion.
20. Once the Card is credited with the Points corresponding to the Qualifying Purchases, a transaction receipt prepared by the cashier at the Service Station will be issued to the Cardmember. Such transaction receipt shall serve as conclusive proof of the Qualifying Purchases made and the Points accumulated thereon. The receipt shall contain details of the Qualifying Purchases and Cardmember's Points account and summary. No monthly statement will be sent to the Cardmember.
21. The Points awarded and credited to a Card cannot be transferred, assigned to another Card or any other card issued by or on behalf of Company or combined or aggregated with the Points or points of such other Card or card or otherwise dealt with except in accordance with the Programme's terms and conditions, as amended from time to time. Points have no cash or monetary value.
22. Points accumulated in the Card shall expire in the event the Cardmember does not make any Qualifying Purchase or earn any Points within twelve (12) months from the date the last Points were awarded. In such event, the Card shall be cancelled and accumulated Points shall be automatically forfeited at the absolute discretion of Company and without notice to the Cardmember.
23. Transfers of Esso Smiles points across different card categories (including but not limited to the: (a) Esso Smiles Classic Card, (b) Esso Smiles linked Credit Card, (c) Esso Smiles Private Hire Card, (d) Esso Smiles Taxi Card, (e) Esso Smiles Bus Card and (f) Esso Smiles Partner Card (Esso Smiles Last Mile Card, Esso Smiles foodpanda Card, Esso Smiles GrabFood and Esso Smiles McDelivery Card)) are not allowed.

Redemption

24. A Cardmember who has accumulated sufficient Points in his/her Card may, subject to meeting any conditions that Company may impose, use the same to redeem for such items as Company may designate from time to time at its absolute discretion ("Rewards"). The Rewards will be listed under the Rewards redemption page on the Esso Smiles website, or the Rewards redemption page on the Esso app or such other mediums as Company may designate from time to time (“Rewards Page”). The redemption of any such Rewards shall be subject to the applicable terms and conditions including as may be set out in the Rewards Page.
25. The Cardmember may also redeem such Rewards specified in the Rewards Page subject to the terms and conditions defined for each Reward.
26. The Cardmember may refer to the Rewards Page for items which may be available for redemption from time to time. For the avoidance of doubt, the Rewards Page be for the purpose of information only and shall not be construed as constituting any representation or warranty as to the availability of any specific Reward featured. Further, Company makes no representation or warranty with respect to any products and/or services featured in the Rewards Page. Without prejudice to the generality of the foregoing, Company makes no warranty, express or implied, with respect to the satisfactory quality of the Rewards or their merchantability, fitness or suitability for any particular purpose. Where the Rewards are covered under any third party’ (including but not limited to manufacturers, suppliers and vendors) warranty, any disputes or claims shall be forwarded directly to the third parties concerned.
27. Company does not accept, and expressly disclaims, any liability whatsoever with respect to all and any Rewards supplied or in connection with any refusal by any supplier of the Rewards to accept certificates/vouchers issued for the purpose of redeeming such Rewards. Any dispute arising out of or in connection with the use of such certificates/vouchers shall be solely between the Cardmember and the suppliers concerned.
28. Issuance of Rewards in the form of dining or hotel/resort vouchers does not constitute a reservation with the service establishments concerned. The Cardmember is responsible for making all reservations and notifying the participating service establishments of the said vouchers that they intend to use.
29. Rewards in the form of certificates/vouchers are valid for use subject to the expiry date specified on the said certificates/vouchers. All unused certificates/vouchers shall, after the expiry date, be deemed null and void and will not be replaced by Company. The use of the certificates/vouchers are subject to the terms and conditions contained therein and are valid for use only at such participating establishments as are stated thereon.
30. Certificates/vouchers of specified value cannot be exchanged for cash, whether in whole or in part. Where the value of goods and/or services which the Cardmember wishes to redeem with such certificates/vouchers exceeds the specified value of such certificates/vouchers, the Cardmember shall pay the difference to the participating establishments concerned.
31. Upon redemption of Rewards, the Cardmember's Points recorded in his/her account will be debited by the corresponding number of Points in accordance with the Rewards Page where the Points accumulated earliest shall be debited first.
32. All applications for redemption of Rewards shall be made to Company on or before the relevant Points' expiry date. Any accumulated Points, which are not redeemed by their corresponding expiry dates shall automatically expire from the Cardmember's account without further notice to the Cardmember.
33. Company reserves the right, at its absolute discretion, to convert from time to time any accumulated Points which are not redeemed, to fuel voucher/s as may be listed in the Rewards Page subject to the terms and conditions therein.
34. All Rewards are subject to availability and Company has the right to substitute the requested Rewards with other items of similar value in the event the requested Reward is out of stock or unavailable for any reason.
35. Rewards featured in the Rewards Page are subject to availability and are redeemable on a first-come-first-served basis. For Rewards that are to be redeemed from any third party (including any supplier or vendor of Rewards as shall be appointed by Company from time to time), the Cardmember shall present his/her Card for Rewards redemption and shall comply with any terms and conditions imposed by such third party. Rewards, once redeemed, cannot be revoked, exchanged, returned, refunded or used in conjunction with other discount coupons or promotions. In any and all circumstances, any deduction of Points from the Cardmember's account shall not be reversed.
36. The Cardmember shall be responsible for the examination of any Rewards immediately upon receipt for any defects or damage, whether in its packaging or otherwise, and to verify the contents of the Rewards redeemed. Where the Rewards or its packaging are found to be damaged or defective or that the contents therein are incomplete, the Rewards should be returned, on the spot, to the cashier at the Service Stations or the supplier concerned or the person delivering the Rewards on behalf of the supplier for its return to the supplier (as the case may be). Where it is not possible to check the Rewards immediately upon receipt, any complaint of defect and/or damage must be lodged within seven (7) days of receiving the Rewards with the cashier at the Service Station where redemption is made or the supplier concerned (as the case may be).
37. Company reserves the right to reject any request for the replacement of defective or damaged Rewards should the Cardmember fail to comply with Clause 34 above.
38. Notwithstanding any provision to the contrary, Company reserves the right not to provide any replacement Rewards if, in Company's sole opinion, the Reward is found to be damaged or rendered faulty due to the acts or omissions of the Cardmember.
39. To the furthest extent permitted by law, Company and its directors, officers, employees, agents, contractors and representatives shall not be held liable for any death or injury or loss or damage of any nature (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) howsoever arising out of or in connection with the redemption, supply or use of the Rewards, or the loss, theft or destruction of the Rewards. All such claims shall be directed or forwarded to the third parties concerned with the supply of the Rewards.
40. Company reserves the right to deduct accumulated Points from the Cardmember's account, refuse the Cardmember's application for redemption of any Rewards, or recall any redeemed Rewards for any reason in its sole discretion and determination including but not limited to the following circumstances:
    1. if any Points in the Cardmember's account are suspected to have been fraudulently recorded or obtained;
    2. if any Points in the Cardmember's account were erroneously awarded due to system glitches or any other reasons;
    3. if any Points in the Cardmember's account were awarded pursuant to a transaction, which has been cancelled, voided, refunded or reversed; and/or
    4. if any Points in the Cardmember's account were awarded pursuant to purchases of inventory and stocks by a Cardmember who is appointed to operate, manage or work at a Service Station.
41. Company has the absolute discretion to determine and change from time to time:
    1. the Rewards which may be redeemed using Points awarded under this Programme, whether featured in the Rewards Page or in any other documents; and
    2. the amount of Points required for redemption of any of the Rewards, without prior notice and assigning any reasons whatsoever.

Cardmember discount

42. Company may, from time to time, extend to the Cardmember discounts ("Discount") for his/her Qualifying Purchases upon presentation by the Cardmember of a valid Card to the cashier of the participating Service Stations. The Card must be presented to the cashier before payment of the Qualifying Purchases, failing which, no discount will be extended.
43. Company has the right to determine, vary or change, or remove from time to time, the type or quantum of Qualifying Purchases eligible for the Discount, and the Discount rate, without prior notice and assigning any reasons whatsoever. Company also reserves the right to impose restrictions, from time to time, in respect of the frequency and/or quantum, on the use of the Card and/or the maximum purchase amount eligible for the Discount that can be accumulated on such Card in a single calendar day, week or month or such periods as Company deems fit, notwithstanding the type or quantum of the Qualifying Purchases made.

General Variation

44. The Cardmember hereby agrees that Company may, from time to time, without giving prior notice to the Cardmember, vary, add or amend the terms and conditions for the Programme set out herein. In the event the Cardmember fails or neglects to terminate his/her membership hereunder by informing the Esso Smiles Customer Service Centre within seven (7) working days from the date of such variation, addition or amendment, the Cardmember shall be deemed to have accepted the variation, addition and/or amendments of the Programme's terms and conditions.

Participating companies

45. Company reserves the right to, at its absolute discretion, invite or allow any other companies to participate in the Programme and in such event to modify the Programme and any of the terms and conditions provided herein or other agreements or documents relating to the Programme, including the terms and conditions for redemption of Rewards.

Disclosure of information

46. Company may collect, use and disclose the Cardmember's personal data in the manner and for the purposes set out in the prevailing General Notification on Personal Data Collection, Use & Disclosure for Esso Smiles Members, and the prevailing Specific Notification on Personal Data Collection, Use & Disclosure for Conversion Services (if the Cardmember also signs up for any conversion services under the Programme), both of which shall be deemed incorporated into these terms and conditions.
47. If the Cardmember signs up for any other specific services related to the Programme, Company may collect, use and disclose the Cardmember's personal data in the manner and for the purposes set out in any other specific notification issued in connection with such services, and such notification shall be deemed incorporated into these terms and conditions upon its issuance.
48. The notifications mentioned in Clauses 45 and 46 above will be made available on www.aster.com.sg/esso-smiles and the Esso App.
49. The Cardmember's participation in this Programme is conditional upon his/her acceptance of Company's collection, use and disclosure of his/her personal data in accordance with this Clause. By submitting an application for enrollment in the Programme and/or using the Card, the Cardmember shall consent, and shall be deemed to have consented, to Company's collection, use and disclosure of his/her personal data in accordance with these Clauses.

Security of card

50. The Cardmember shall take all necessary precautions and security measures to ensure the proper and valid use of the Card and to prevent the loss, damage, fraudulent use, abuse and/or otherwise misuse of the Card.

Exclusion of liability

51. The Cardmember assumes all risk and liability for loss, damage, or injury to the person or property of the Cardmember or others arising out of the Cardmember's participation in the Programme and/or use or possession of the Card. To the furthest extent permitted by law, Company shall not be liable for any loss or damage (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) including but not limited to personal injury, death or loss of or damage to property suffered by the Cardmember arising out of or in connection with the Cardmember's participation in the Programme and/or use or possession of the Card.
52. Company shall not be liable for any loss of accumulated Points or loss or damage (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) suffered as a result of any defect or error in any hardware or software or inability to retrieve any information or data from any systems used in relation to this Programme (whether for the recording of Points accumulated or otherwise).
53. Company shall not be liable for any loss or damage (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) caused to the Cardmember arising from any act or omission of the operator of any Service Station and/or Company's appointed agents, third party contractors and service providers, vendors, manufacturers or suppliers, including, without limitation, any refusal to honour or accept the Card or any defective or deficient goods or services supplied. Any dispute or claim the Cardmember may have with or against the operator of a Service Station and/or Company's appointed agents, third party contractors and service providers, vendors, manufacturers or suppliers shall not affect the obligations of the Cardmember under these terms and conditions, as amended from time to time.
54. All representations and warranties, whether express or implied and whether arising under any legislation or otherwise, as to the condition, suitability, quality, fitness or safety of any goods and/or services supplied in relation to the Card are expressly excluded to the furthest extent permitted by law.
55. Without prejudice to any other terms and conditions set out herein, any liability Company may have to the Cardmembers arising out of or in connection with the use of the Card or the redemption of Rewards which cannot be excluded or which is not already provided for herein is hereby limited, to the furthest extent permitted by law, to the reinstatement of such Points or cost of such Rewards as Company shall at its absolute discretion determine.
56. Company shall not be liable howsoever for any errors, delays, defaults, loss or damage, which may be directly or indirectly resulting from causes outside the reasonable control of Company, including, but not limited to, technical breakdowns, failures or errors, industry disputes, wars, acts of God or the public enemy, floods, fires, hostilities, labour disturbances, strikes, riots, insurrections, civil commotions, epidemics, and storms.
57. Company shall not be liable for any loss or damage (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) suffered by the Cardmember including but not limited to the following reasons:
    1. any delay or failure in replacing or reporting issues in relation to the Card;
    2. any loss, theft or damage to any Rewards in the course of delivery or post;
    3. any failure by the Rewards supplier to abide by the terms and conditions on which it has agreed to provide the Rewards;
    4. any statement, communication or implication arising from any revocation, suspension or restriction of the use of the Card; and
    5. any failure or omission to notify the Cardmember of any changes in the terms and conditions of the Programme, Rewards Page, participating companies, Qualifying Purchases and points awarded for Qualifying Purchases.

Dispute

58. Any claims or disputes relating to the Programme or the use of the Card shall be referred directly to Company for decision, whose decision shall be final and binding on the Cardmember and Company’s records of all matters relating to the Programme shall be conclusive and binding on the Cardmember.

Termination

59. Each unique mobile phone number may register for up to 5 Esso Smiles accounts. Company reserves the right, at its sole discretion, to change, modify, block or delete any additional Esso Smiles accounts at any time and without any further notice.
60. Company may terminate the Cardmember's participation in this Programme or suspend the use of the Card at any time without prior notice and without assigning any reasons whatsoever. In the event the Cardmember's participation in this Programme is terminated by Company, the Points remaining in the Cardmember's account may be nullified and invalidated at Company's absolute discretion and Company shall have no obligation or liability in respect of such Points, by way of compensation or otherwise, to the Cardmember and the Cardmember shall have no claim whatsoever against Company.
61. Company reserves the right to withdraw or terminate the Programme at any time without assigning any reasons whatsoever. Upon notification of the Programme withdrawal or termination, the Cardmember shall have one month from the date of the notification or such other period as Company may state in such notification, to use accumulated Points for redemption of available Rewards. Upon expiry of the aforesaid period, the Points remaining in the Cardmember's account shall be nullified and invalidated automatically and Company shall have no obligation or liability in respect of such Points, by way of compensation or otherwise, to the Cardmember and the Cardmember shall have no claim whatsoever against Company.

Miscellaneous

62. A notice shall be deemed to be given by Company to a Cardmember if it is posted to the last known address of the Cardmember appearing in the Cardmember's records or in the application form submitted by the Cardmember or by way of a notice displayed at any of the Service Stations or on the Esso app.
63. Notwithstanding anything in these terms and conditions, Company's rights and entitlement under the Programme's terms and conditions (as amended from time to time), which by their nature shall continue to remain in full force and effect and survive any cancellation, revocation, termination or suspension of the Programme, the use of the Card or the Cardmember's participation in the Programme, shall so survive.
64. In the event any term or condition of the Programme (as amended from time to time) is found to be invalid or unenforceable, whether by law or regulations or otherwise, such invalid or unenforceable provision shall be deemed severed from the Programme's terms and conditions (as amended from time to time) and the invalidity or unenforceability of such invalid or unenforceable provision shall not affect the validity or enforceability of the other terms or provisions of the Programme (as amended from time to time) which shall remain in full force and effect.
65. The terms and conditions of the Programme (as amended from time to time) shall be in addition to and not in derogation of any specific agreement or arrangement with regard to the Programme now or hereafter, and from time to time, subsisting between Company and the Cardmember or any terms and conditions that may be specified in any written communication notified by Company to the Cardmember from time to time.
66. Any abuse, misuse or fraud with respect to the award of Points under the Programme or the redemption of Rewards will result in the automatic termination of the Cardmember's participation in the Programme, cancellation of the Card and revocation of Points, and where applicable, the Cardmember shall forthwith return the redeemed Rewards (or pay its reasonable compensation thereto) to Company.
67. Company shall have the right to freely assign and/or transfer, at any time, to any third party (including its affiliates), its rights, obligations or liabilities under this Programme (including, without limitation, these terms and conditions (as amended from time to time) and the ownership of the Cards), without the consent of, or notice to, the Cardmember.

Updated as of July 2026.

ExxonMobil Asia Pacific Private Limited and its affiliated companies ("EMAPPL" or "we", "us", or "our") are pleased to give you access to the Esso application along with related or linked websites, applications, services, interfaces, tools, software, and other functionality provided on or through the Esso application (collectively the "Esso app") subject to your agreement to comply with these Terms and Conditions (Accessible in Esso app → My Smiles → Settings → Terms and Conditions) and our Privacy Statement (Accessible in Esso app → My Smiles → Settings → Privacy Statement) (collectively the "Agreement").

Please note that with effect from 1 January 2026, the Esso Smiles Driver Rewards Programme ("Smiles") is owned by Aster Mobility Solutions 1 Pte. Ltd. ("AMS1"). EMAPPL hereby permits AMS1 and its Smiles members ("Cardmembers") to access and use the Esso app solely for the purposes of Smiles.

Please read these Terms and Conditions carefully before using the Esso app. By accessing or using the Esso app on any computer, mobile phone, tablet, console or other device (together "Devices" and each a "Device"), you confirm that you have read, understood and agreed to be bound by these Terms and Conditions and any other applicable law.

If you do not agree to these Terms and Conditions, please do not access or use the Esso app or any functionality thereof.

Note 1: The Esso app may only be used by a person who is 18 years old or over. If you are under 18 years old please do not use this app or send us any personal data (e.g.: your name, age, address or email address).

EMAPPL may change this Agreement

EMAPPL reserves the right, at its sole discretion, to change, modify, add, or delete portions of this Agreement at any time and without any further notice to you. If we do this, we will post the updated version of this Agreement in the Esso app (Esso app → My Smiles → Settings → Terms and Conditions and Esso app → My Smiles → Settings → Privacy Statement). It is your responsibility to regularly check for changes to this Agreement and to review such changes. Any new features or updated content or applications that we make available as a part of the Esso app will be subject to this Agreement.

Your use of the Esso app after any such changes constitutes your acceptance of the new Agreement. In some cases, you may be asked to agree to revised terms when accessing the Esso app and if you do not agree to the revised terms, you will not be allowed to use the Esso app.

Agreement effective until terminated

You may terminate this Agreement at any time by uninstalling the Esso app. Your rights under this Agreement will terminate automatically without notice from EMAPPL, if you fail to comply with any of the terms, conditions, or guidelines of this Agreement. Upon the termination of this Agreement, you shall cease all use of the Esso app.
You understand and agree that some of your User Content (defined below) may continue to appear on or through the Esso app or may persist in backup copies for a reasonable period of time even after your account and/or access to the Esso app is terminated.

EMAPPL will close or deactivate inactive user accounts and close accounts that are used in violation of these Terms and Conditions or the Privacy Statement.

Changes to the Esso app

The Esso app is currently made available to you free of charge only for personal, non-commercial, non-exclusive use. EMAPPL reserves the right, in its sole discretion, without notice to you, at any time and from time to time, temporarily or permanently to: (a) modify, suspend, terminate, withdraw, or discontinue all or any part of the Esso app without compensation to you, including, but not limited to (i) restricting the time all or any part of the Esso app is available, (ii) restricting the amount of permitted use of all or any part of the Esso app, and (iii) restricting or terminating any user's right to use all or any part of the Esso app; or (b) offer opportunities to some or all users of all or any part of the Esso app. You agree that neither EMAPPL, AMS1 nor any of their respective affiliates shall be liable to you or to any third party for any modification, suspension, or discontinuance of all or any part of the Esso app, in whole or in part, or of any service, content, or feature offered through the Esso app, including Smiles.

Ownership of the Esso app

The Esso app (including, without limitation, any material, software, code, files, content, and images contained in or generated by the Esso app, accompanying data, and other embedded software, including third-party software, Esso app updates and upgrades, (collectively "Esso Content")), — whether in read-only memory, on any other media, or in any other form — are owned by EMAPPL or its licensors and are protected by applicable law. No title or any intellectual property rights are transferred to you.

In addition, ESSO, EXXON, EXXONMOBIL, MOBIL, Synergy Fuel Technology, Esso Smiles Driver Rewards and certain other brands and trademarks, ("Esso Marks") are marks of EMAPPL or one of its affiliates. Third party marks displayed on the Esso app are owned by their respective owners.

Esso Content is protected by copyright. No Esso Content may be copied, reproduced, republished, uploaded, broadcast, posted, transmitted, or distributed except as expressly permitted by this Agreement. Use of Esso Content in any way or for any purpose other than as permitted in this Agreement is a violation of EMAPPL's or an affiliate's copyrights or other proprietary rights. Permission in writing for all other uses of Esso Content must be obtained from Esso in advance. All content, graphics, and other intellectual property rights, in each case, whether registered or unregistered, other than the marks of third parties, and related goodwill are the property of Esso.

You understand that you have no rights to the Esso app, Esso Content, Esso Marks, or any other Esso property except as indicated in this Agreement. EMAPPL reserves all other rights with respect to its intellectual property.

Limited right to use the Esso app

Solely to enable your use of the Esso app for non-profit making, non-exclusive purposes, subject to third-party terms (as described below) EMAPPL hereby grants you a limited, revocable, non-sub-licensable licence to use the Esso app as provided in this Agreement. This licence entitles you to install the Esso app on your Device and to use the Esso app subject to this Agreement. Further, this Agreement does not grant you any rights to use EMAPPL's proprietary interfaces and other intellectual property in the design, development, manufacture, licensing, or distribution of third-party devices and accessories for use with the Esso app. Any use of the Esso app in any manner not allowed under this Agreement, including, without limitation, resale, transfer, modification, or distribution of the Esso app or copying or distribution of text, pictures, music, video, data, hyperlinks, displays, and other content provided by the Esso app is prohibited.

EMAPPL may collect information about you when you use the Esso app

While using the Esso app, EMAPPL may record information including, but not limited to, your geographic location, Device address, type of Device, your Device's unique ID, the IP address session start and stop times, network status and information about the way you use the Esso app ("Device Information"). Your use of the Esso app constitutes your consent to allow EMAPPL to process and record your Device Information.

Esso app rules

User accounts:
In order to use certain features of the Esso app, you must register by providing EMAPPL with certain User Content, as requested by EMAPPL, including your name, email address, and a password. With respect to the Smiles programme, certain categories of User Content will be provided to AMS 1. EMAPPL reserves the right to refuse registration or cancel a username or an account, in its sole discretion. You agree, confirm and represent as follows:

1. I am aged 18 years or over.
2. I will create only one account for my own use.
3. I will provide accurate, truthful, current, and complete information when creating my account.
4. I will not create an account for anyone other than myself without permission.
5. I will maintain and promptly update my account information when any of my account information changes.
6. I will maintain the security of my account by not sharing my account information with any other person and by using the available mobile device security features.
7. I will protect the confidentiality of my password.
8. I will not share my password or let anyone else access my account.
9. I will not use another person's account without permission.
10. I will not solicit account information from other users or access another user's account.
11. I will not sell, or transfer my account to any other person, and any such purported transfer shall be null and void.
12. I will take responsibility for all activities that occur on my account and for all User Content (including, for example, photos, text, information, ratings, reviews, and links) posted using my account.
13. I will immediately notify EMAPPL of any unauthorized use of my account of which I become aware.
14. I understand that although EMAPPL and AMS1 will not be liable for any losses causes by any unauthorized use of my account, I may be liable for the losses of EMAPPL, AMS1 or others due to the unauthorized access and use of my account.
15. I understand that EMAPPL may disable, suspend, or terminate my use of the Esso app at any time in its sole discretion and without any notice to me. I understand that AMS1 may also request EMAPPL to do the aforesaid at any time in AMS1’s sole discretion and without any notice to me.
16. I understand that any violation of this Agreement may result in the termination of my use of the Esso app.

Safe use of the Esso app

You agree as follows:

1. I agree not to post or submit any content or link to a website which is illegal, fraudulent, deceptive, misleading, libellous, infringing, harassing, hateful, threatening, abusive, pornographic, and offensive in a sexual, racial, cultural or ethnic context or is otherwise objectionable.
2. I will not harass, bully, abuse, threaten, or intimidate any other Esso app users.
3. I will not use the Esso app to harm minors in any way or to encourage interactions with minors of a sexual nature.
4. I will not use the Esso app to send unauthorized or unwanted communications to any other person (i.e. I will not "spam" other people).
5. While at an Esso-branded service station, I will only use my phone inside my vehicle parked at the pump or within the shop building, and will not use my phone whilst dispensing fuel or walking on the forecourt, which could cause distraction. I will not participate in any action that, in EMAPPL's sole opinion, results or may result in any authorized user of the Esso app being scammed or defrauded in any way in connection with such user's use of the Esso app.
6. I will not participate in any action that, in Esso's sole opinion, results or may result in any authorized user of the Esso app being scammed or defrauded in any way in connection with such user's use of the Esso app.
7. I will not use the Esso app to transmit viruses, worms, bots, Trojans, or other malicious code.
8. I will not do anything that could overburden, disable, or impair the appearance, functionality, or proper working of the Esso app or any software, hardware, equipment, or materials used in connection with the Esso app.
9. I will not use or exploit any errors in design, features that have not been documented, or "bugs" to gain access in any way that is not generally known and intentionally made available by EMAPPL, and I will promptly report to EMAPPL my discovery of any such errors, features, or bugs.
10. I will not hack or spoof the Esso app, or modify any other software or website to imply falsely that the other software or website is associated with EMAPPL or the Esso app.
11. I will not collect user account information or User Content, or otherwise access the Esso app through an automated means (i.e., through bots, robots, spiders, scrapers, etc.).
12. I will not collect or store personal information about any other individual using the Esso app, or otherwise stalk, repeatedly contact, or harass other Esso app users.
13. I will not impersonate any other person or misrepresent a relationship with any person or entity, including misrepresenting a relationship with Esso.
14. I will not manipulate the Esso app so as to hide my identity or my use of the Esso app.
15. I will not violate any laws in my use of the Esso app, and I will not use the Esso app to do anything unlawful, misleading, discriminatory, or malicious.
16. I will not encourage, induce or facilitate any violations of this Agreement.

We reserve the right in our sole discretion to refuse, delete, suspend, or terminate—without notice—your access to or use of the Esso app upon a violation or attempted violation of this Agreement, including, without limitation, any of the rules listed above. Indirect or attempted violations of this Agreement, and actual or attempted violations by a third party acting on your behalf, shall be deemed violations by you of this Agreement. Furthermore, it is a violation of this Agreement to use the services of another company for the purpose of facilitating any of the activities that violate this Agreement if such use of another company's service could reasonably be expected to adversely affect the Esso app in any manner.

Posting user content

The Esso app may allow you to enter, post, submit, or link to certain content (including, for example, text, data, software, photographs, images, graphics, files, videos, audio, sound, music, messages, materials, works of authorship, etc.) and provide certain comments, ratings, and reviews for others to see (collectively "User Content"). EMAPPL does not claim any ownership rights in any User Content that you enter, post, submit, provide, or link to on or through the Esso app. By entering, posting, submitting, providing, or linking to User Content on or through the Esso app, however, you grant EMAPPL and EMAPPL hereby accepts a worldwide, perpetual, irrevocable, non-exclusive, transferrable, sub-licensable, fully-paid up, and royalty free license to use, sell, reproduce, create derivative works from, combine with other works, alter, modify, delete from, add to, translate, distribute copies, display, perform, and publish the User Content and your name in connection with such use of your User Content in any and all media and in any manner, in whole or in part, without any restriction or responsibilities to you. In addition, by entering, posting, submitting, providing, or linking to User Content, you hereby release EMAPPL from any claims that such use, as authorized above, violates any rights which you may have under applicable law, and you understand that you will not be entitled to any compensation for any use of your User Content. Insofar as User Content is provided by EMAPPL to AMS1 with respect to the Smiles programme, you hereby release AMS1 to a similar extent. Further, by entering, posting, submitting, providing, or linking to User Content, you hereby represent, warrant, and agree as follows:

1. I own and control all of the rights to the User Content or otherwise have (a) the legal rights to enter, post, submit, provide, or link to the User Content using the Esso app and (b) the right to grant EMAPPL the license specified in this Agreement.
2. The User Content that I enter, post, submit, provide, or link to does not, and will not, result in a breach of contract between me and any other person.
3. I will pay all royalties, fees, and any other monies owing to any person due to any of the User Content that I enter, post, submit, provide, or link to using the Esso app.
4. None of the User Content is subject to confidentiality obligations.
5. The User Content that I enter, post, submit, provide, or link to does not violate the privacy rights, publicity rights, copyrights, contract rights, intellectual property rights, or any other rights of any person.
6. The User Content is truthful, accurate, not misleading, and offered in good faith.
7. I am solely responsible for all of the User Content that I enter, post, submit, provide, link to, or otherwise make available in any way by or through the Esso app.
8. I will not post another person's sensitive identification documents, financial information, or other personal data without that person's permission.
9. I will not enter, post, submit, provide, or link to User Content that is obscene or may be hateful or offensive on racial, ethnic, sexual, or any other grounds, is harmful, vulgar, or distasteful, or is defamatory, libellous, or invades another person's privacy.
10. I will not use EMAPPL's intellectual property (including, for example, ESSO, EXXON, EXXONMOBIL and MOBIL) without EMAPPL's permission in writing.
11. I understand that EMAPPL can, in its sole discretion, monitor User Content that I and other users enter, post, submit, provide, or link to using the Esso app.
12. I understand that EMAPPL can, without notice and in its sole discretion, remove any User Content that we believe is obscene, offensive, libellous, defamatory, or violates the law or any of the terms and conditions of this Agreement.
13. I understand that EMAPPL reserves the right to force forfeiture the username of any account that becomes inactive or any username that violates the trademark or other intellectual property rights of any other person.
14. I understand that EMAPPL can suspend or terminate my use of the Esso app if I fail to follow the rules in this Agreement.

Mobile device data services

The Esso app requires use of the internet through a mobile signal or wireless internet connection to operate correctly, thus the availability of the Esso app may be affected by factors beyond EMAPPL's control. EMAPPL and AMS1 do not accept responsibility for unavailability of the Esso app. Further, the terms of your agreement with your respective mobile network provider apply when using the Esso app. You may be charged by your mobile provider for access to network connection services for the duration of the connection while accessing the Esso app. All such charges are your responsibility.

External websites and applications

The Esso app may include link(s) to external websites or applications. When you follow such link(s) the external website or application may appear as a full screen (in which case you may need to use the Device button to return to the Esso app) or in some cases it may appear within the frame of the Esso app (in which case you should be able to return to the Esso app by using the navigation buttons within the Esso app). These links are provided in order to help you find relevant websites, applications, services and/or products which may be of interest to you. It is your responsibility to decide whether any services and/or products available through any of these websites or applications are suitable for your purposes. EMAPPL is not responsible for the content of such third party applications or websites, the owners or operators of these applications or websites or for any goods or services they supply and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external website or application to which the Esso app includes a link infringes the intellectual property rights of any third party). By visiting or using these third party applications you agree to the respective terms thereof including but not limited, to Google Maps terms of service and the Google privacy policy.

Terms Specific to Google-Embedded applications or Apple-Embedded applications

Terms Specific to Google-Embedded applications

In addition to the other provisions of this Agreement, the following terms and conditions apply to software applications made available by EMAPPL that are intended to be operated in connection with products made commercially available by Google LLC ("Google") via the Google Play Store (each, an "Google-Enabled application"):

1. You and EMAPPL acknowledge that this Agreement is concluded between You and EMAPPL, and not with Google, and EMAPPL, not Google, is solely responsible for the Google-Enabled application and the content thereof.
   You may not use the Google-Enabled application in any manner that violates any of Google's Terms of Service that may be applicable in the jurisdiction in which the Licensed application was obtained; Google's Terms of Service can be found here.
2. You acknowledge that you have had an opportunity to review the "Terms of Service" and any other terms and conditions set forth for Licensed applications in the Google Play Store terms and conditions and any other Google terms and conditions that may be applicable in the jurisdiction in which the Licensed application was obtained.
   Terms Specific to Apple-Embedded applications

In addition to the other provisions of this Agreement, the following terms and conditions apply to software applications made available by EMAPPL that are intended to be operated in connection with products made commercially available by Apple Inc. ("Apple") (each, an "Apple-Enabled application"):

You and EMAPPL acknowledge that this Agreement is concluded between You and EMAPPL, and not with Apple, and EMAPPL, not Apple, is solely responsible for the Apple-Enabled application and the content thereof.

You may not use the Apple-Enabled application in any manner that violates any of Apple's terms and conditions that may be applicable in the jurisdiction in which the app was obtained; Apple's terms and conditions can be found here.

You acknowledge that you have had an opportunity to review the "Usage Rules" and any other terms and conditions set forth for Licensed applications in the iTunes Store Terms and Conditions, the iTunes Store, Mac App Store, App Store, and iBookstore Terms of Sale, the Mac App Store, App Store and iBookstore Terms and Conditions, the Privacy Policy, the Game Center Terms and Conditions, and any other Apple terms and conditions that may be applicable in the jurisdiction in which the app was obtained; Apple's terms and conditions can be found here.

The license granted to you for the Apple-Enabled application is limited to a non-transferable license to use the Apple-Enabled application on any iPhone, iPad, or iPod touch that you own or control as permitted by the Usage Rules set forth in the iTunes Store Terms and Conditions.

You and EMAPPL acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Apple-Enabled application.

Apple is not responsible for any product warranties, whether express or implied by law. In the event of any failure of the Apple-Enabled application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Apple-Enabled application to you; and, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Apple-Enabled application, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be EMAPPL's sole responsibility, to the extent such warranty or responsibility cannot be disclaimed under applicable law.

You and EMAPPL acknowledge that EMAPPL, not Apple, is responsible for addressing any claims of you or any third party relating to the Apple-Enabled application or your possession and/or use of that the Apple-Enabled application, including, but not limited to: (i) product liability claims; (ii) any claim that the Apple-Enabled application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.

You and EMAPPL acknowledge that, in the event of any third party claim that the Apple-Enabled application or the end-user's possession and use of that Apple-Enabled application infringes that third party's intellectual property rights, EMAPPL, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.

You represent and warrant that (i) you are not located in a country that is subject to a government embargo in the jurisdiction in which the Licensed application was obtained, or that has been designated as a "terrorist supporting" country; and (ii) you are not listed on any government list of prohibited or restricted parties.

You and EMAPPL acknowledge and agree that Apple, and Apple's subsidiaries, are third party beneficiaries of this Agreement with respect to the Apple-Enabled application, and that, upon your acceptance of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you with respect to the Apple-Enabled application as a third party beneficiary thereof.

Miscellaneous

Special offers, news and information from Esso

From time to time, we may send you via app notifications information on special offers and news relating to Esso generally, unless you opt-out of receiving such communication when you register to use the Esso app or through the account settings within the Esso app.

Liability and warranty disclaimer

You expressly acknowledge that use of the Esso app and any loss of data or damage to your Device is at your sole risk.

EMAPPL and AMS1 hereby disclaims all warranties and conditions, express or implied, with respect to the Esso app and your downloading and use of the Esso app. EMAPPL and AMS1 do not warrant against interference with your enjoyment of the Esso app, that the operation of the Esso app will be uninterrupted, or error-free, or that any defects in it will be corrected.

EMAPPL and AMS1 do not endorse or recommend any person, organization, name, product or service concerning or supplied by any third party and referred to in all information stored on or receivable through the Esso app ("Information"), nor does the Information constitute Esso's views or opinions. EMAPPL and AMS1 will not be a party to any transaction between you and any third party in any way relating to the Information or made through the Esso app unless and only to the extent expressly stated in writing otherwise.

To the extent not prohibited by law, in no event shall EMAPPL and AMS1 be liable for personal injury, loss of profits, loss of data, loss of business, business interruption, procurement of substitute goods or substitute services, or any other commercial damages or losses, or any incidental, special, indirect, consequential, or punitive damages whatsoever, arising out of or related to your use or inability to use the Esso app, however caused.

Save in respect of claims for fraudulent misrepresentation and death or personal injury caused by the negligence of EMAPPL and AMS1, or their respective affiliates, officers, directors, employees, contractors or agents ("Representatives"), in no event shall EMAPPL's or AMS1's total liability to you for all damages (other than as may be required by applicable law) exceed one hundred Singapore dollars (SG$100).

Indemnification

You understand that you are personally responsible for your use of the Esso app and for all User Content provided using your account. Accordingly, you agree to indemnify, defend, and hold EMAPPL and AMS1 and their respective Representatives harmless from and against any loss, damage, liability, cost, or expense of any kind (including attorneys' fees) that EMAPPL or AMS1 or their respective Representatives may incur in connection with a third-party claim, or otherwise, in relation to your use of the Esso app, your User Content or your violation of either this agreement or the rights of any third party.

Limitations on use of the Esso app

We reserve the right not to accept any use of the Esso app or otherwise limit use of the Esso app if we reasonably believe that the use is unauthorized, fraudulent, or otherwise unlawful. With reference to Esso Smiles Card Terms & Conditions, each unique mobile phone number may only be linked with up to 5 Esso Smiles accounts.

Data privacy policy

Any information that EMAPPL may collect from you during your use of the Esso app is subject to our Privacy Statement, which is a part of this Agreement. We encourage you to read and understand our Privacy Statement, which will be updated from time to time and made available in the Esso app.

Security policy

EMAPPL uses commercially reasonable security measures to protect your User Content and your account information and has security measures in place to help protect against the unauthorized access of personally identifiable information under our control. We utilize both online and offline security methods, including firewalls, passwords, and restricted physical access to the places where your information is stored to help protect personally identifiable information.

Disputes and Governing Law

This Agreement is governed by and is to be interpreted in accordance with the laws of the Republic of Singapore and in the event of any dispute arising out of or in connection with this Agreement or any dispute arising in relation to the Esso app, the courts of Singapore will have exclusive jurisdiction over such dispute.

Miscellaneous

This Agreement is the entire agreement between you and EMAPPL. It supersedes and replaces any and all prior agreements between you and EMAPPL relating to your use of the Esso app. The failure of EMAPPL to exercise or enforce any right of this Agreement shall not operate as a waiver of such right. This Agreement operates to the fullest extent permissible by law. If any provision of this Agreement is found unlawful, void, or unenforceable by a court, that provision is deemed severed from this Agreement and shall not affect the validity and enforceability of any remaining provisions. We can change this Agreement at any time, and your continued use of the Esso app after any change we make will mean that you agreed with the changes. Notice to you may be made by displaying notices or links to notices to you generally on the Esso app or through email communication to the registered account holder.

Third-Party Rights: You expressly agree that AMS1 may enjoy or enforce the provisions of this Agreement, including any indemnity or waiver of liability, against you as if it were in the position of EMAPPL under the Contracts (Rights of Third Parties) Act (Chapter 53B of Singapore).

How to contact us

If you have any questions or concerns about the Esso app you may contact us at:

Esso Smiles Customer Service Hotline

Tel: 1800 300 8888

(Operating hours: 9am to 6pm, Mondays to Fridays, closed on weekends and public holidays)

Email: sg.contactus@essosmilesrewards.com