Conversion Services terms and conditions

Most recent update July 2026

1. 1.

   Esso Smiles members may convert their Esso Smiles points to Asia Miles™ or KrisFlyer™ miles either on an ad-hoc basis ("Flexi-Conversion") or by registering for an auto-conversion service whereby their Esso Smiles points will be automatically converted to Asia Miles or KrisFlyer miles on a weekly basis (or at such other frequency as determined by Company) upon successful registration ("Auto-Conversion").
   [Conversion of Esso Smiles points to KrisFlyer miles: An Esso Smiles member may convert his/her Esso Smiles points to KrisFlyer miles strictly for crediting into his/her own KrisFlyer membership account, as KrisFlyer miles converted from Esso Smiles points of an Esso Smiles member are not allowed to be transferred to a KrisFlyer membership account that does not belong to the same Esso Smiles member.]

2. 2.

    Auto-Conversion of Esso Smiles points: All Esso Smiles points accumulated in your Esso Smiles account will be automatically deducted (in minimum blocks) and converted to the selected partner's loyalty points on a periodic basis. No further action will be required once your registration for the Auto-Conversion service is approved. The prevailing conversion rate for the specific Auto-Conversion service registered applies.

3. 3.

   Flexi-Conversion of Esso Smiles points: You can choose a specific amount of Esso Smiles points (in minimum blocks) to convert to the selected partner's loyalty points. Please note that this is a onetime conversion. You have to fill up the form again for any further conversions. Flexi-Conversion request will not be processed if there are insufficient Esso Smiles points to convert to the selected partner's loyalty points. The prevailing conversion rate for the specific Flexi-Conversion service registered applies.

4. 4.

   Only duly completed Esso Smiles Conversion Services forms received by Company will be processed. Processing of hard copy Conversion Services forms will take approximately 4 to 6 weeks.

5. 5.

   Esso Smiles members may not register for more than one Auto-Conversion service offered by Company at any one time. To register for a new Auto-Conversion service, Esso Smiles members are required to cancel any existing Auto-Conversion service he/she may have. (Cancellation for an existing Auto-Conversion service takes approximately 1 month. Registration for the new Auto-Conversion service will take another 4 to 6 weeks approximately.)

6. 6.

   Once registered for any particular Auto-Conversion service, the Esso Smiles member cannot cancel the service and shall maintain the Auto-Conversion for a minimum period of 6 months.

7. 7.

   Esso Smiles members who wish to cancel the Auto-Conversion service after expiry of the initial six-month period may call the Esso Smiles Customer Service Centre at 1800-300-8888. Cancellation for an existing Auto-Conversion service takes approximately 1 month.

8. 8.

   No conversion will take place if there are insufficient Esso Smiles points in the Esso Smiles member's account. Conversion rates may be revised from time to time at Company's sole discretion without prior notice.

9. 9.

   Esso Smiles points converted to Asia Miles or KrisFlyer miles (as the case may be) cannot be reversed and converted back into Esso Smiles points.

10. 10.

    Use of Asia Miles or KrisFlyer miles (as the case may be) after conversion will be governed by the terms and conditions of Cathay Membership Programme or KrisFlyer programme (as the case may be). Esso Smiles points converted to Asia Miles or KrisFlyer miles (as the case may be) will no longer be a liability of Company and will not be governed under the Esso Smiles Driver Rewards Programme Terms and Conditions.